Test Administrator

Pearson - UK; Montreal; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a part-time Test Administrator to enhance their team in Montreal. This role is vital for ensuring secure exam delivery and providing outstanding customer service in a friendly environment. The ideal candidate will have a high school diploma and some customer service experience, along with the ability to work flexible hours. You will be responsible for checking in candidates, proctoring exams, and maintaining a comfortable testing environment. If you're detail-oriented and enjoy working with people, this opportunity is perfect for you to grow your career in a supportive setting.

Qualifications

• Customer service experience is preferred, especially in exam proctoring.
• Flexibility in work hours and ability to lift up to 20 lbs is required.

Responsibilities

• Provide secure exam delivery and superior customer service.
• Check in candidates, verify IDs, and explain the exam process.
• Proctor candidates and troubleshoot technical issues.

Skills

Customer Service

Flexibility

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part-time Test Administrator to join our team in Montreal, QC.

Starting pay is $18.98 per hour for bilingual candidates. Learn more at Pearson Benefits.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.
• Other duties as assigned.

Schedule Requirements

Our ideal candidate demonstrates teamwork, with availability to work a variety of shifts any day—Monday through Saturday—typically 7 AM to 9:00 PM, but each day varies. The candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 10-15 hours per week, with an expectation to work more hours if needed.

Willing to do online proctoring work from the test center.

Willing to travel for Temporary Test Center 3 times a year. Trip could range from 10-20 days or more if needed.

Schedules are available at least 2 weeks in advance.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience is preferred.
• Experience proctoring or invigilating exams is highly preferred.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook) is required.
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
• Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.