Test Administrator-London,ON

Pearson - UK; London; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Test Administrator to join their team in London, ON. This part-time role offers a unique opportunity to contribute to the secure delivery of exams while providing excellent customer service in a friendly environment. As a Test Administrator, you will be responsible for ensuring candidates feel comfortable and informed throughout their testing experience. If you are flexible, detail-oriented, and enjoy working in a team, this position is perfect for you. Join a company that values your contribution and offers a supportive work environment.

Qualifications

• High school diploma required; customer service experience preferred.
• Experience in proctoring exams is highly preferred.

Responsibilities

• Provide secure exam delivery and superior customer service.
• Check in candidates, verify IDs, and explain the exam process.
• Proctor candidates while testing and troubleshoot technical issues.

Skills

Customer Service

Attention to Detail

Technical Troubleshooting

Teamwork

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a temporary part-time Test Administrator to join our team in London, ON.

Starting pay: $18.55 per hour.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

1. Comply with all testing procedures and strictly adhere to company policies using careful judgment.
2. Check in testing candidates, verify identification, and explain the exam process.
3. Proctor / invigilate candidates while testing.
4. Troubleshoot with internal departments to fix technical issues.
5. Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination.

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7 am and 8 pm. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 0-10 hours per week, with an expectation to work more hours if needed. Schedules are available at least 2 weeks in advance.

Qualifications

1. High school diploma or equivalent is required.
2. Minimum of 1 year of customer service experience is preferred.
3. Experience proctoring or invigilating exams is highly preferred.
4. Must be flexible in work hours and days.
5. Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
6. Must be able to sit for long periods of time and also escort candidates to and from the testing room. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
7. Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.