Test Administrator

Pearson - UK; Halton Hills; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a part-time Test Administrator to join their dynamic team in a friendly environment. In this role, you will ensure secure exam delivery while providing exceptional customer service. Responsibilities include checking in candidates, proctoring exams, and troubleshooting technical issues. The ideal candidate will have a high school diploma, customer service experience, and be flexible with scheduling. This opportunity offers a great way to start or grow your career in a supportive setting, with the possibility of accruing paid sick time and a clear path for professional development.

Benefits

Erhältliche bezahlte Krankheitszeit

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice ist bevorzugt.
• Erfahrung im Proctoring oder Invigilating von Prüfungen ist sehr bevorzugt.

Responsibilities

• Sicherstellen einer sicheren Prüfungsabwicklung und exzellentem Kundenservice.
• Überprüfen der Identität der Kandidaten und Erklären des Prüfungsprozesses.

Skills

Kundenservice

Flexibilität

Microsoft Office (Word, Excel, Outlook)

Education

High School Diploma oder gleichwertig

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

Pearson VUE offers a great environment to start or grow your career, we are now hiring for a part-time Test Administrator to join our team in TORONTO, ONTARIO.

Please note this is a temporary position that will go through the end of OCTOBER, 2025.

Starting pay is $18.55 per hour + eligible for accrued paid sick time. Learn more at Pearson Benefits.

Responsibilities

The Test Administrator position is responsible for providing a secure exam delivery and superior customer service in a comfortable friendly environment. In this position, you will be required to:

1. Comply with all testing procedures and strictly adhere to company policies using careful judgment
2. Check in testing candidates, verify identification, and explain the exam process
3. Proctor / invigilate candidates while testing
4. Troubleshoot with internal departments to fix technical issues
5. Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination
6. Other duties as assigned

Schedule Requirements

Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7:30 am and 8 pm, and about 2 Saturdays per month. Sunday shifts would be infrequent, but a possibility if the need arises. Candidate must be open to flexible scheduling.

This is strictly a part-time position and will remain as such, 5-20 hours per week, with an expectation to work more hours if needed. Schedules are available at least 2 weeks in advance.

Qualifications

1. High school diploma or equivalent is required.
2. Minimum of 1 year customer service experience is preferred.
3. Experience proctoring or invigilating exams is highly preferred.
4. Must be flexible in work hours and days.
5. Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
6. Must be able to sit for long periods of time and also escort candidates to and from testing room.
7. Must be able to bend, stoop and lift up to 20 lbs with reasonable accommodation.
8. Must be comfortable in a quiet testing environment, able to hear soft voices, and see details from a distance.