Territory Sales Manager - WEST GTA

Blizza Brands; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A craft licensed producer is seeking a Territory Sales Manager to enhance brand presence in Western Ontario. The role demands an understanding of the cannabis industry and a sales management track record to build retail relationships. Responsibilities include developing sales strategies, managing accounts, and ensuring customer satisfaction across Canada.

Qualifications

• Proven sales management experience in the cannabis sector.
• Ability to manage retail accounts and relationships.
• Strong analytical skills to identify market trends.

Responsibilities

• Manage sales within Western Ontario and oversee customer experiences.
• Develop and execute sales strategies to meet growth goals.
• Analyze market trends and promote portfolio brands.

Skills

Sales management track record

Understanding of cannabis industry

Customer relationship building

Strategic sales planning

CRM software proficiency

Job description

About us

Blizza is a craft licensed producer that takes pride in the uniqueness of our phenotypes and high-quality offerings. We focus on innovation and development to diversify our product line, ensuring freshness and enhancing the consumer experience.

Who we are looking for

To support our product expansion, we are seeking a Territory Sales Manager to join Blizza and bring our brand closer to consumers in the Western Greater Toronto Area (GTA), increasing our market share. We look for individuals with a deep understanding of the cannabis industry, a proven sales management track record, and the ability to handle customer and retailer inquiries and concerns.

If you are dynamic, results-driven, passionate about the cannabis industry, and capable of driving sales, please apply.

The Territory Sales and Customer Experience Manager will manage sales within Western Ontario and oversee customer experiences across Canada. This role reports to the National Sales Director.

Selling and Influencing :

• Acquire and maintain retail accounts to ensure product listing and sustained presence of Blizza brands, provide training and product knowledge sessions, and gather feedback.
• Build brand awareness, lead education and sampling sessions with key stakeholders.
• Seek opportunities to increase brand exposure and volume.
• Identify and grow distribution opportunities within the territory, collaborating with the sales team to ensure growth.
• Implement marketing initiatives to foster consumer loyalty and sales.
• Schedule and conduct in-person visits with clients and prospects, optimizing routes for efficiency.
• Participate in team meetings and training to stay updated on product knowledge and sales techniques.

Achieve KPI Targets which include but are not limited to :

• Distribution and product placement
• Unit volume and market share growth
• Meeting route plans and call frequency requirements

Relationship Management :

• Build and maintain strong customer relationships through superior service and support.
• Cultivate relationships with key decision makers at retail locations.
• Promote portfolio brands within regulatory constraints.

Sales Strategies :

• Develop and execute sales strategies to meet revenue and market share goals.
• Analyze market trends and competitors to identify growth opportunities.
• Manage budgets to drive volume and share growth ethically.
• Stay informed on cannabis regulations and compliance across Canada.
• Support community engagement, training, sampling, trade shows, and launch events.
• Use CRM software for sales activities and reporting.
• Travel up to 80% of the time.
• Perform other duties as assigned.

Customer Experience :

• Manage inquiries and complaints via multiple channels, ensuring timely responses within 48 hours.
• Track and resolve cases efficiently using CRM or ticketing tools.
• Collaborate across departments to resolve customer issues.
• Develop SOPs for handling customer interactions.
• Analyze feedback to identify service gaps and improve processes.
• Follow up post-resolution to ensure satisfaction.
• Train support teams on best practices.
• Conduct quality assurance reviews of customer interactions.
• Escalate critical issues promptly.
• Prepare performance reports for leadership.
• Implement industry best practices to enhance customer experience.