Territory Manager, Sales and Clinical (15 Months Contract)

Vantive Health LLC; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading healthcare organization is seeking a Territory Manager & Therapy Specialist focused on Acute Therapies. The role involves managing customer relationships, driving sales, and providing education on innovative dialysis products. An ideal candidate will have nursing experience, strong problem-solving skills, and be adept in territory management, contributing to patient care solutions while achieving sales goals.

Qualifications

• 3+ years of hospital work experience in Critical Care.
• Field-based with up to 75% travel.
• Expertise in dialysis and fluid monitoring.

Responsibilities

• Plan and manage territory and sales activities to achieve targets.
• Build and maintain long-term relationships with key customers.
• Deliver training to ensure therapy proficiency.

Skills

Analytical skills

Customer relationship management

Problem-solving

Education

Bachelor’s Degree in Nursing

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Your Role

As a Territory Manager & Therapy Specialist for Acute Therapies, you take pride in representing Vantive and our products. You will be responsible for all commercial activities in the Acute Therapies portfolio, acting as the primary sales and clinical contact for customers in the assigned territory, Coordinates and delivers selling and training activities, working collaboratively with the field-based Service Technician(s) in the region. Works without significant direction to troubleshoots customers’ issues and address knowledge gaps to advance opportunities and therapy proficiency. Acts as key liaison between our customers and the Vantive internal team (Customer Service, Medical, Marketing, Service, etc.).

Acute Therapies Products:

Continuous renal replacement therapy (CRRT) equipment and disposables,

Therapeutic plasma exchange (TPE) disposables,

Dialysis catheters,

Continuous fluid monitoring equipment, and disposables, and any future critical care focused innovations or products.

Your Team

We embrace opportunities to connect with the doctors and nurses that use our products every day to save and sustain lives. Observing their work, understanding their needs, and building strong partnerships are integral to our success. We're a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

What you'll be doing

Plans, organizes and manages territory and sales activities to achieve sales targets

• Subject matter expert in Vantive’s Acute Therapies products, services, programs, and therapies and provides customers relevant information and solutions using clinical tools and resources

• Collaborates closely with colleagues and assists with projects

• Works collaboratively with Marketing to collect data, identify trends and opportunities, develop strategies, and implement growth tactics

• Assists customers in policy, procedure, and protocol development

• Works in a consultative manner with customers and in collaboration with other team members to ensure customer goals are being met

• Applies product and market expertise to promote a high degree of awareness and early adoption of Vantive’s Acute Therapies products

• Effectively manages customer complaints and promotes positive relationships with customers

• Evaluates market demand and works to meet customers needs and expectations

• Executes the sales POA (Plan of Action)

• Leads contracting cycle as required and provides relevant customer information

• Effectively utilizes sales and marketing tools and organizational system

• Adaptable in ambiguous situations, including those where you do not possess all the information to answer questions

• Attends trade shows, conferences and conventions as required

• Accountable for obtaining and maintaining knowledge and skills required to train new and existing customers on products and therapies, catering to the needs of each organization

• Manages all new implementations from beginning to end, including product training and ongoing post-installation monitoring

• Available to support customers’ clinical questions

• Flexible teaching times as required (typically teach during the day, but will occasionally need to be available for evening or night shifts)

• Develops own training style to reflect adult learning principles, and adapts the approach as needed to reflect different learning styles

• Demonstrates self-confidence and the desire to teach

• Collaborates with Clinical Manager and Clinical Marketing to execute the clinical education strategy to enhance therapy adoption

• Comfortable delivering content both in person and virtually in French and English

• Grows and maintains product and therapy expertise by attending scheduled training, leveraging peers, and engaging in self-directed learning

• Utilizes digital offerings to enhance education of customers

Customer Relationships and Territory Management:

• Accountable for building and maintaining long term relationships with key customers to develop sales opportunities, ensure clinical competency and grow the territory

• Proactively builds customer relationships, taking responsibility for their satisfaction and loyalty

• Problem solves and own customer issues in a timely manner, while ensuring that key team members are kept informed of relevant information and resolution

• Provide feedback and keep in close communication with Sales / Clinical Management and Marketing around customer needs, objections, competitive advantage levers and competitors’ activities and information

Key Call Points for Acute Therapies

• Primary: Clinicians and Administrators from Critical Care, Nephrology, Anaesthesia and Emergency departments, including physicians, program directors, nurse managers, clinical educators, bedside nurses and others as needed

• Secondary: Procurement, Pharmacy, Hospital Administration, Group Purchasing Organizations

Timely and efficient completion of administrative tasks:

• Salesforce.com (Boost) to document customer information, track opportunities, forecast required products and collect data

• Expense reports, internal and external communication, conferences etc.

• Market intelligence: market surveys, communicate competitor intelligence

• Participate in yearly customer survey exercise for all accounts and work closely with Marketing on select projects requiring field input

• Completion of accurate monthly forecasting, call planning, and territory reviews.

• Partaking in special projects as required.

Delivers training and education to customers to ensure therapy proficiency

What you'll bring

• Bachelor’s Degree in Nursing

• 3+ years of hospital work experience in Critical Care

• Field-based, with up to 75% traveling time (including local same-day travel)

• Expertise and product/therapy knowledge (dialysis, CRRT, fluid monitoring)

• Excellent analytical skills in relation to budget and cost management

• 2+ years in Sales preferred

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Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link

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6675 Millcreek Dr. Unit 1 & 2Mississauga, ON L5N 5M4Canada