Territory Account Executive

Brambles; Alberta; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company is seeking an Account Manager for Commercial and Retail Field Sales in Alberta. This role is responsible for executing strategic priorities with clients, managing a portfolio, and driving growth through relationship building and data insights. The ideal candidate will possess a Bachelor’s degree and extensive sales experience, demonstrating leadership in complex environments.

Qualifications

• 5-7 years of Sales and Account Management experience.
• Proven record of selling in complex environments.
• Experience in Commercial Manufacturing and Consumer Retail.

Responsibilities

• Manage and develop strategic customer relationships to meet revenue targets.
• Lead contract negotiations and commercial tenders.
• Conduct regular business reviews to ensure compliance and satisfaction.

Skills

Relationship Building

Negotiation

Data Analytics

Supply Chain Knowledge

Education

Bachelor’s Degree

Job description

• Manage and develop strategic customer relationships, ensuring alignment with CHEP’s growth objectives and delivering on revenue and satisfaction targets.
• Collaborate with commercial leadership and internal teams to create and implement strategic account plans focused on growth, cost reduction, and sustainability.
• Lead contract negotiations and commercial tenders to secure favorable terms while meeting customer and business objectives.
• Conduct regular business reviews with customers to ensure compliance with audit plans and maintain accurate asset management records.
• Monitor account performance metrics, including customer satisfaction (NPS), and develop action plans to address areas needing improvement.
• Build and maintain strong networks within customers’ organizations, driving strategic initiatives to enhance supply chain efficiency.
• Identify and secure new business opportunities through proactive networking and leveraging existing customer relationships, ensuring a robust sales pipeline.
• Drive revenue retention and expansion by fostering long-term partnerships and managing customer relationships through effective communication and tailored solutions.

Position Purpose

The Account Manager Commercial and Retail Field Sales is responsible for field execution of strategic priorities within our commercial manufacturing and retail customers portfolios. Accountable for the growth of a portfolio. With a base of commercial account responsibilities this individual will seek to grow their business and geographic territory profitably. The individual will drive awareness through live engagement at our commercial and retail customers derived from account health data analytics, customer insights and smart market planning. This individual will leverage being in the field to seek out new growth opportunities to support total network volume expansion, education of our customers and protection of our assets, while demonstrating our share and re-use model.

Scope

• Territory assigned retail customers.
• Territory field sales execution support for peers across Canada.
• Territory / Region accountability as assigned.

Major / Key Accountabilities

• Support, develop, align, and execute multi-year strategies to drive revenues and gross profits through collaborative business planning.
• Develop contractual agreements for commercial manufacturers.
• Proactively cultivate relationships with customers leveraging the end-to-end channel strategies in the commercial manufacturing and retail portfolios.
• Leverages insights to bringing innovative ideas that influence value creation.
• Proactively develop a comprehensive understanding of the customer's business and needs through data analytics.
• Accountable for driving CHEP / BRAMBLES sustainability and environmental social governance (ESG) as a field sales execution brand steward.
• Conduct business reviews with strategic customer leaders and collaborate with support partner(s). Drive adherence to CHEP program best practices within program users for commercial manufacturing and retail customers.
• Identify opportunities to drive optimizations and new business solutions based on commercial and retail customers execution plans.
• Accountable for managing a portfolio pipeline and meeting sales goals.
• Mitigate risks and ensure data accuracy within customer relationship management systems.
• Actively seek customer feedback to support Net Promotor Score (NPS) response rates.
• Commit 45%-65% of his / her time in face-to-face customer engagements within your territory for commercial manufacturing and retail customers.
• Act as a regional field support agent on national accounts for commercial and retail customers.
• Support other duties, as assigned. (Audit, regional site support, sustainability, special strategic projects, cross collaboration initiatives,etc.)

Measures

• Volume / Revenue / Profitability
• Sales Funnel / Growth KPIs / Value Creation

Authority / Decision Making

• Volume / Revenue / Profitability
• Sales Funnel / Growth KPIs / Value Creation

Key contacts

Internal

Directors all functions

Managers all functions

External

Director and manager levels in logistics, Customer operations, store operations, DC operations, Customer services

Qualifications

Bachelor’s Degree minimum

5-7 Years Sales and Account Management Experience

Desirable Qualifications

Experience

• 5+ years of sales experience
• Proven record of selling in highly complex strategic environments
• Extended work in cross functional matrix oriented internal structures
• Commercial Manufacturing
• Consumer Retail Grocery and Mass Merchandise

Skills and Knowledge

• Working in complex business models, systems, and procedures
• Expert knowledge of supply chain
• Knowledge of consumer retail landscape
• Leading in a matrix organization
• Personal relationship building capability
• Negotiating commercial agreements
• Fabrication commerciale

Remote Type

Hybrid Remote

Skills to succeed in the role

CHEP Canada invites applications from all qualified individuals. CHEP is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and / or if you are selected for an interview, please contact our Recruiting Department and a recruiter assigned to the posting will work with you to meet your needs.

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at

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