Terrain Park Ambassador 2026/2027

Columbia Hospitality, Inc.; Kitchener; On-site; CAD 21,000 - 31,000; Part time

Job summary

Chicopee Ski & Snowboard Resort in Canada seeks a Terrain Park Ambassador (Seasonal) to safeguard guests and provide outstanding service in the terrain park. You will manage features, signage, and inspections while promoting responsible park use and freestyle etiquette.

The role requires confident freestyle skiing or snowboarding ability, strong communication, and a customer-focused attitude. Outdoor, extended hours and weekend availability are expected during peak season.

Qualifications

• Experience in freestyle terrain environment and guest service.
• Ability to enforce safety rules and communicate clearly.
• Comfortable working outdoors in varying weather and lighting conditions.

Responsibilities

• Ensure the safety and enjoyment of guests by enforcing the Alpine Responsibility Code and Terrain Park Guidelines
• Promote positive behavior and freestyle etiquette, educating users on smart terrain park use
• Monitor park activity and report unsafe conditions, behavior, or equipment issues to supervisors immediately
• Conduct daily terrain park inspections, including documentation of park logs, safety checks, and feature conditions
• Assist with the setup, teardown, and ongoing maintenance of park features, fencing, and signage
• Rake, shape, and maintain jumps, rails, boxes, and other features throughout the shift to ensure rideability and safety
• Support with accident response and communicate incidents to Ski Patrol or other departments as needed
• Serve as a point of contact for guests in the terrain park, providing information, assistance, and feedback
• Remain alert and proactive in identifying potential hazards or guest concerns
• Participate in pre-season and ongoing training programs, including safety protocols, equipment handling, and emergency response
• Assist other departments when operational needs arise
• Be available to support special events, terrain park competitions, or demos with setup, promotion, and takedown

Skills

Freestyle skiing

Snowboarding

Customer service

Safety enforcement

Communication

Physical stamina

Job description

Position Title: Terrain Park Ambassador (Seasonal)

Department: Recreation (Snow School)

Reports to: Manager Snow School, Supervisor Snow School or designate

Our Mission: Offer unique and memorable experiences through fun-filled programs, activities and events!

Job Summary: Terrain Park Ambassadors are the face of safety and service in Chicopee’s freestyle terrain park. This individual will work hands-on with features and signage, assist with inspections and maintenance, and promote responsible park use by engaging with guests and enforcing terrain park rules. This role is ideal for individuals with strong freestyle skiing/snowboarding skills, a customer-focused attitude, and a passion for safe, progressive terrain park experiences.

Roles and Responsibilities:

• Ensure the safety and enjoyment of guests by enforcing the Alpine Responsibility Code and Terrain Park Guidelines
• Promote positive behavior and freestyle etiquette, educating users on smart terrain park use
• Monitor park activity and report unsafe conditions, behavior, or equipment issues to supervisors immediately
• Conduct daily terrain park inspections, including documentation of park logs, safety checks, and feature conditions
• Assist with the setup, teardown, and ongoing maintenance of park features, fencing, and signage
• Rake, shape, and maintain jumps, rails, boxes, and other features throughout the shift to ensure rideability and safety
• Support with accident response and communicate incidents to Ski Patrol or other departments as needed
• Serve as a point of contact for guests in the terrain park, providing information, assistance, and feedback
• Remain alert and proactive in identifying potential hazards or guest concerns
• Participate in pre-season and ongoing training programs, including safety protocols, equipment handling, and emergency response
• Assist other departments when operational needs arise
• Be available to support special events, terrain park competitions, or demos with setup, promotion, and takedown

Key Qualifications:

• Confident freestyle skiing or snowboarding ability, capable of navigating all features in the park
• Ability to work independently and as part of a team in a fast-paced, guest-focused environment
• Strong verbal communication and interpersonal skills
• Able to consistently lift up to 45 lbs (20.4 kg) and perform other physically demanding tasks
• Comfortable working long hours outdoors in all weather conditions
• Detail-oriented with a strong commitment to safety and guest service
• Proactive, observant, and committed to enforcing safety standards professionally
• Prior experience working in a terrain park, with freestyle features

Additional Requirements:

• Passion for snow sports, outdoor recreation, and guest engagement
• Strong people skills: approachable, empathetic, and a good listener
• Must be flexible and available to work weekends, evenings, holidays, and during peak periods (e.g., Christmas, March Break)
• Must provide your own Black snow pants (no logos), CSA Z263.1, ASTM F2040, EN 1077, or Snell RS 98 certified ski/snowboard helmet and ski/snowboard equipment
• Other uniform components per Chicopee’s uniform policy
• A Chicopee uniform jacket will be provided upon receipt of a $100 refundable deposit and signed Uniform
• Required Certifications: PSIC, CSIA, or CASI
• Asset Certification: CSCF (Canadian Ski Coaches Federation)
• You have, or can use our Human Resource platform to obtain, the following certificates: WHMIS; Ladder Safety; Ontario Health & Safety Awareness (OHSA); Workplace Violence & Harassment (Bill 168 & 132); Accessibility for Ontarians with Disabilities Act (AODA); IASR: Information and Communications Standards and Employment Standards; Understanding Human Rights; Safe Lifting; Gender and Sexual Diversity; Diversity, Equity, Inclusion, and Belonging (DEIB); Safe Food Handling (for Food and Beverage Employees) Training

Background Check:

• A satisfactory Police Vulnerable Sector Check (PVSC) is required if you are 18 years of age or older.