TEPS and ISD Account Coordinator and Technical Communicator

Milton CAT; Caledonia; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated TEPS and ISD Account Coordinator to provide vital technical support across multiple regions. This dynamic role involves troubleshooting, problem resolution, and enhancing dealer performance through effective communication and training. The ideal candidate will possess a strong mechanical background and exceptional organizational skills, ensuring that all service and parts marketing programs are successfully promoted. Join a forward-thinking company that values diversity and offers opportunities for growth and development in a collaborative environment.

Qualifications

• 5+ years of experience with truck engines and power systems.
• Strong mechanical aptitude and knowledge of On-Highway industry.

Responsibilities

• Provide technical support to TEPS & ISD dealers.
• Resolve technical problems through diagnosis and research.
• Drive and coordinate Caterpillar training at dealers.

Skills

Mechanical Aptitude

Problem-Solving Skills

Communication Skills

Technical Support

Analytical Skills

Education

High School Diploma or GED

Associates Degree in Business Administration or related field

Tools

CAT ET Software

Microsoft Word

Microsoft Excel

Job description

TEPS and ISD Account Coordinator and Technical Communicator

Job Locations

US-NH-Londonderry

ID

2025-5524

Category

Service / Technician

Type

FT Non-Union (FTN)

Overview

Milton CAT is seeking an experienced Truck and Industrial Engine Parts & Service (TEPS) Dealer Coordinator. The TEPS Dealer Technical Communicator provides technical support to others which will enable them to be more efficient in problem resolution, trouble shooting, and engine and power systems repairs. This role will be required to call on all Truck Engine Parts & Service (TEPS) Dealers in Mass, Rhode Island, New Hampshire and Maine. This position will encompass all areas of Milton CAT's truck and Industrial Business and requires a self-motivated, energetic, detail minded individual with good analytical skills.

Note: We are recruiting for one open position that can be based in Milford, MA, Londonderry, NH or Scarborough, ME. We have advertised this position in multiple cities within our territory.

Responsibilities

Provide technical support to TEPS & ISD, Service dealers
• Resolve technical problems through diagnosis, personal knowledge, research, OEM contacts and engineering data
• Identify, document and report product issues to CAT factory and assist in determining root causes to improve customer satisfaction, productivity and/or operations improvements
• Work with product support to resolve technical and application issues to suppliers and Caterpillar engineering
• Assist with warranty and goodwill administration for dealers and select fleets
• Continuously evaluate all TEPS, ISD & Service Dealers against established performance standards
• Responsible for renewing and initiating TEPS and ISD dealer agreements
• Aggressively promote all service & parts marketing programs, Parts store and assist training dealers in Ecommerce
• Drive, administer and coordinate Caterpillar training at TEPS & ISD dealers to ensure full utilization of web applications and e-commerce

Minimum Educational Requirements
Associates Degree in Business Administration, communications or related field required. Equivalent education and relevant work experience may be considered in lieu of an associate's degree.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent
• 5 + years of experience on truck engines and power systems or equivalent
• Strong mechanical aptitude/knowledge of On-Highway industry/applications
• Product specific, electronics, engines, electronic controls, diagnostics and failure analysis knowledge
• Strong problem-solving skills and be detailed oriented with a high level of accuracy
• Perform duties with a sense of urgency, exceeding customer expectations, working with various departments with minimum supervision
• Excellent organizational, written and verbal communication skills
• Proficient in the use of a computer and related software (Word, Excel, etc.)
• Valid driver's license with clean driving record with travel and overnight stays with CDL Preferred
• Able to lift more than 50 pounds

Preferred Skills and Competencies

• Thorough knowledge of CAT ET Software
• Experience working with On Highway and Industrial
• Experience working directly with Truck & ISD OEMs and/or Dealers
• Thorough knowledge and understanding of Caterpillar Engine Warranty guidelines

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.