Tennis Pro Shop Staff Associate

The Princess Anne Country Club; Halifax Regional Municipality; On-site; CAD 60,000 - 80,000; Part time

Job summary

Join a prestigious country club as a Tennis Pro Shop Staff Associate, where your upbeat attitude and dedication to exceptional service will shine. In this part-time role, you will engage with members and guests, ensuring they receive personalized attention while managing court reservations and retail operations. This position offers a unique opportunity to be part of a dynamic team, promoting tennis and club activities in a vibrant environment. If you thrive in a fast-paced setting and have a passion for customer service, this could be the perfect fit for you!

Qualifications

• Must be reliable and flexible with scheduling.
• Experience in high-end customer service is preferred.

Responsibilities

• Provide excellent member services and coordinate court reservations.
• Maintain a professional presence and assist with court maintenance.

Skills

Customer Service

Communication Skills

Detail Oriented

Organizational Skills

Ability to Work in Fast-Paced Environment

Tools

Point of Sale System

Job description

All Jobs > Tennis Pro Shop Staff Associate

The Tennis Pro Shop at The Princess Anne Country Club is looking for a motivated individual to work at the tennis shop front desk. This is a part-time position (about 18-24 hours per week). The ideal candidate will have an upbeat pro-active attitude that will work closely with the entire Tennis Team and consistently live the Club Motto by providing Personal Attention Consistently Captivating to every Member and guest.

Primary Duties:

• Provide COPS (Code of Princess Anne Service) excellent “moment of truth” Member and guest services striving to recognize and politely address every Member by name. Anticipate each Member’s need with a sense of urgency and offer service before they ask.
• Answer and promptly return Member and guest calls with a can do, whatever it takes, pleasant demeanor.
• Meticulously organize and coordinate court reservations and the Professionals’ lesson book.
• Organize, clean, and professionally maintain the check-in desk and shop.
• Ensure Member and guest check-in and accurate fee charges.
• Operate Tennis Shop retail point of sale system.
• Maintain a constant upbeat professional presence in the Tennis Shop never leaving the area unattended unless assisting with court maintenance.
• Assist in ordering, receiving, displaying and promoting sales of merchandise.
• Provide insight and lateral support to Tennis Operations Team to enhance Tennis and Club Programming.
• Understand and enforce Club and Tennis Operation policies.
• Be informed and promote all Tennis and Club activities.
• Maintain a safe work environment.
• Assist with court maintenance (sweep/line clay courts, refill paper cups, pick up towels/balls).

Requirements:

• Must be reliable.
• Flexible with scheduling of shifts.
• Must be available to work weekends, nights and holidays.
• Verbal and written communication skills.
• Detail oriented.
• Have to be able to keep up in a fast paced environment.
• Experience working at a country club and/or high-end customer service environment preferred.