Tenant Services Coordinator

Senate of Canada | Sénat du Canada; Ottawa; On-site; CAD 84,000 - 108,000; Full time

Job summary

An established industry player is seeking a Tenant Services Coordinator to enhance workspace efficiency and customer satisfaction. This role involves managing accommodation projects, ensuring timely and quality execution while collaborating with various stakeholders. The ideal candidate will bring extensive experience in facilities management and project oversight, ensuring a seamless operation in occupied buildings. Join a diverse team committed to excellence and contribute to a workplace that values inclusivity and professional growth.

Qualifications

• 5+ years' experience in tenant services or facilities management.
• Experience in project management principles and industry best practices.

Responsibilities

• Manage and execute accommodation projects for Senate buildings.
• Coordinate with teams and contractors to ensure project delivery.

Skills

Project Management

Customer Service

Communication Skills

Facilities Management

Collaboration with Stakeholders

Education

Post-secondary education in a relevant field

Job description

HUMAN RESOURCES DIRECTORATE

DIRECTION DES RESSOURCES HUMAINES

Tenant Services Coordinator

Directorate: Property and Services

Classification: SEN 8: $84,951 - $107,485

Job Type: Indeterminate Appointment (permanent, full-time)

Location: Ottawa, Ontario, Canada

Closing Date: Sunday, May 11, 2025

About The Senate

The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy.

As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and perspectives. We are committed to building and maintaining a diverse and inclusive workplace where everyone is provided full and equal opportunity and access to employment, development and advancement. Build and advance your career by joining a team of dedicated professionals who are committed to excellence in support of senators and the institution.

How will you contribute?

Are you passionate about creating efficient well-functioning workspaces? Do you pride yourself on excellent customer service and attention to details? If so, the Senate is currently seeking a Tenant Services Coordinator to join the Property & Services team.

As a Tenant Services Coordinator, you will play a key role in managing and executing accommodation projects—including renovations, repairs, and office refreshes— for customers throughout the project cycle. You’ll oversee projects from planning through implementation, ensuring they are delivered on time, on budget, and to a high standard of quality. This role requires close coordination with internal teams, contractors, and service providers to maintain seamless operations in occupied Senate buildings, while supporting essential services such as signage, equipment maintenance, and ergonomic accommodations. You'll also take the lead in organizing office moves, space standardization, and responding to workplace needs in real time. With a rotating on-site presence and readiness to respond to building-related issues during working hours, you’ll be a reliable point of contact ensuring our public sector workplaces remain safe, functional, and responsive to the needs of their occupants.

Open to

The general public to staff one (1) indeterminate (permanent full-time) position in the Property and Services Directorate.

This selection process may be used to staff determinate or indeterminate positions at the same level with similar requirements.

The Senate of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve, starting with an inclusive and barrier-free hiring process. You are entitled to apply in the official language of your choice (English or French) and you can request to be accommodated during any phase of the evaluation process. All information received in relation to accommodation will be kept confidential. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Prerequisites

• Post-secondary education in a relevant field OR a combination of education and experience;
• Minimum of five (5) years' experience offering tenant services or facilities management services to corporate clients;
• Must have two (2) years experience applying principles, methods and industry best practices associated with Project Management;
• Must have demonstrated experience working in collaboration with external stakeholders on corporate construction projects including maintenance, renovations or repairs;
• Demonstrated ability to oversee resources on project deliverables across multidisciplinary teams including but not limited to designers, architectural technologist and external partners (e.g., Public Services and Procurement Canada);
• Superior customer service and communication skills are required to build relationship with internal/external parties while setting appropriate expectations;
• Knowledge of Parliament and the Canadian political landscape would be considered an asset.
  
  

Linguistic Requirements

English Reading Comprehension: B

English Written Expression: B

English Oral Interaction: B

French Reading Comprehension: B

French Written Expression: B

French Oral Interaction: B

Competencies

Integrity

Respect

Service

Action Management

Communication

Judgment

Teamwork and cooperation

Adaptability

Dependability

Organizational Needs

The Senate of Canada is committed to building and maintaining an inclusive workplace where all employees are provided full and equal access to employment, development and advancement opportunities.

Conditions of Employment

Candidates must consent to supply personal information and obtain a security accreditation to be eligible for appointment.