Tenant Services Coordinator

ABOUT THE ROLE Reporting to a Property Manager; Newmarket; On-site; CAD 45,000 - 60,000; Full time

Job summary

A property management firm in Ontario is seeking a dedicated professional to oversee lease renewal packages and coordinate tenant placements. The ideal candidate will have a post-secondary diploma and at least three years of experience in social services. Strong communication and mathematical skills are essential for managing rental adjustments and maintaining accurate records. This full-time position offers an opportunity to contribute to the efficient management of social housing.

Qualifications

• Minimum three years of experience in a social services or social housing field.
• Satisfactory Police Criminal Background Check required.
• Valid Class G driver's license with a reliable vehicle for corporate use.

Responsibilities

• Prepare annual lease renewal packages and calculate rent adjustments.
• Maintain direct payment process for tenants and rental records.
• Coordinate tenant placement activities for unit turnover.

Skills

Customer focus

Communication

Collaboration

Personal ownership

Mathematical skills

Education

Post-Secondary Diploma in Business Administration or Social Sciences

Job description

Description

ABOUT THE ROLE

Reporting to a Property Manager is responsible for preparing annual lease renewal packages and calculating rent increases adjustments and rent-geared-to-income; maintaining direct payment process for tenants; processing and maintaining rental records; and coordinating tenant placement activities lease-up of vacant units and move in of tenants; processing requests from tenants and operations staff for maintenance repairs and services; responding to tenant and public inquiries and providing timely customer service; and providing administrative and clerical support to the Property Manager / Supervisor.

WHAT YOU WILL BE DOING

• Prepares lease renewal packages for tenants and ensures all eligibility documents required to calculate rent-geared-to-income are provided (e.g. employment income social assistance benefits pensions etc.); follows up with tenants employers and agencies to clarify information and / or obtain further documents and information as required; refers suspected misrepresentation of income by tenants to the Property Manager / Supervisor.
• Calculates rent increases decreases and adjustments for the assigned portfolio obtains necessary approvals and inputs into systems.
• Initiates maintains and balances direct payment process for tenants ensures tenants complete the pre-approved forms and forwards to applicable financial institution.
• Coordinates unit turnover repairs with staff and contractors conforming to operational delivery standards; identifies and coordinates move in schedules with prospective tenants.
• Maintains and updates waitlists in accordance with the Housing Services Act (HSA) and the Regional Municipality of York.
• Co-ordinates tenant placement activities including but not limited to lease-up of vacant units marketing vacant units qualifying applicants and move-in of tenants in order to minimize rent loss and ensure an orderly turnover of unit within the timelines specified; prepares leasing package arranges leasing appointments maintains record of move-outs move-ins and transfers to update tenant records.
• Responds to inquiries from tenants contractors suppliers social agencies and the general public regarding overall property management policies procedures processes and to explain rent-geared-to-income policies and rent calculations.
• Performs other duties as assigned in accordance with Branch and Department objectives.

WHAT WE ARE LOOKING FOR

Successful completion of a Post-Secondary Diploma in Business Administration Social Sciences or related field or approved equivalent combination of education and experience.

Minimum three (3) years experience in a social services social housing or related field including administrative and financial responsibilities.

Satisfactory Police Criminal Background Check.

Valid Class G drivers licence and reliable vehicle for use on corporate business.

Ability to complete mandatory annual training.

Knowledge of basic accounting principles and practices to process accounts payable and balance rental payments.

Mathematical and analytical skills to review and assess documentation and calculate rents.

Good knowledge of legislation policies and procedures governing the management and administration of social housing.

Knowledge and demonstrated ability in corporate core competencies including customer focus communication collaboration and personal ownership.

Required Experience :

Key Skills

Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce

Employment Type : Full Time

Experience : years

Vacancy : 1