Tenant Relations Worker

Housing Job Match; Vancouver; On-site; CAD 34,000 - 36,000; Part time

Job summary

Housing Job Match in the Vancouver area is seeking a Tenant Relations Worker to support Cordova House, ensuring positive tenant relations, addressing inquiries and emergencies, and facilitating access to building services.

The role requires a Grade 12 diploma, one year of related experience, and First Aid Level 1. Schedule varies: Week One and Week Two as described; starting November 8, 2026.

Qualifications

• High school diploma required.
• One year of related experience in housing or residential support.
• First Aid Level 1 certificate required.
• WHMIS training completed.
• Non-Violent Crisis Intervention preferred.

Responsibilities

• Maintain good tenant relations at Cordova House.
• Handle tenant enquiries and emergencies.
• Facilitate access to the building.
• Provide basic office support (sorting mail, answering phones, maintaining files).

Skills

Communication skills

Interpersonal skills

Confidentiality

Independent judgement

Compassion

Feedback

Resilience

Empathy

Stress management

Abuse awareness

Education

High school diploma

First Aid Level 1

WHMIS training

Job description

POSITION: Tenant Relations Worker

DEPARTMENT: Mental Health and Supported Housing – Cordova House

AFFILIATION: HEU

POSTING NUMBER: 26-38

HOURLY WAGE: $24.39 - $26.04

GRID: 2

DURATION: Ongoing

STATUS: Regular Part-Time

Week One: Sunday to Wednesday, 7:00am-3:00pm

Week Two: Sunday to Tuesday, 7:00am-3:00pm

START: November 8, 2026

JOB SUMMARY:

The Tenant Relations Worker acts to ensure good tenant relations are maintained within the Cordova House site; this includes handling tenant enquiries and emergencies as well as facilitating access to the building. The incumbent also provides basic office support including sorting/distributing mail, answering phone calls and maintaining files.

EDUCATION/PREVIOUS WORK EXPERIENCE:

• High school diploma (Grade 12 equivalent) is required.
• One-year’s recent related experience within a supported housing or residential support setting is required.
• Level 1 Occupational First Aid certificate is required.
• WHMIS training.
• Non-Violent Crisis Intervention training is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively in English, both written and verbally.
• Demonstration of advanced interpersonal skills specific to the role.
• Awareness of appropriate client interaction standards and program confidentiality requirements.
• Ability to work under minimal supervision and act with a high degree of independent judgement, organizing work appropriately.
• Proven ability to work with a high degree of compassion, understanding and sensitivity.
• Ability to provide and receive constructive feedback.
• Proven ability to work in a stressful and changing work environment.
• Ability to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, addictions issues or may be living with HIV/AIDS and other life-limiting or life-threatening conditions.
• Physical ability to carry out the duties of the position, experience operating related equipment and ability to effectively use industrial grade cleaning products.