Tenant and Community Services Program Coordinator - Program Development and Evaluation

Toronto Community Housing; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Toronto Community Housing is seeking two Tenant and Community Services Program Coordinators to enhance community development initiatives. Responsibilities include supervising staff, coordinating youth programming, and ensuring effective implementation of recreational services. Candidates should possess a background in social sciences and demonstrate strong organizational and communication skills.

Benefits

Defined benefit pension plan with 100% employer matching

Employee and family assistance program

Fitness membership discount

Qualifications

• Experience in supervising recreational frontline programs and staff.
• Knowledge of Occupational Health & Safety Act.
• Valid Class G Ontario Driver’s Licence is considered an asset.

Responsibilities

• Implement and supervise assigned recreational and economic development programs.
• Support development of data collection tools and training logistics.
• Coordinate activities needed to implement program plans.

Skills

Organizational skills

Communication skills

Problem solving

Customer service

Education

Post-secondary degree/diploma in social sciences

Job description

What we offer

In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive benefits package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Fitness membership discount;

Make a difference

Is community development your passion? Do you want all persons of Toronto to have the opportunity to thrive?If working ina collaborativeenvironment and feeling like you contribute to the greater good is where you see yourself, you may want to consider working with Toronto Community Housing!

The OperationsDivision supports the Toronto Community Housing vision and mission through nurturing revitalized communities and tenants by providing programs, services and partnerships aimed at the needs of children and youth, working families, under/employed youth, seniors and other vulnerable tenant populations. The Division does this through tenant engagement, accessing services and spaces, integrating healthy communities, providing supports for seniors and vulnerable tenants, economic development programs and corporate sponsorships/partnerships.

We are hiring 2 Tenant and Community Services Program Coordinators to support our Program Development and Evaluation initiatives planned for 2025 such as 'Midnight Basketball', "League of HER Own", 'Kickstart" and other programs as assigned.

Reporting to the Supervisor, Programs Supports & Implementation the Tenant and Community Services Program Coordinator is responsible for implementing and supervising the respective assigned recreational, economic development and engagement programs while ensuring the appropriate use of resources and systems to deliver effective programming. The position will liaise with other staff and community partners to ensure the smooth running of programs.

What you’ll do;

Staff Management:

• Support, coach and develop staff team to meet program deliverables.
• Supervise staff, including monitoring and addressing performance.
• Schedulestaff, including approving time off ensuring proper program coverage

Program Coordination and Implementation:

• Coordinate activities needed to implement program plans while maintaining high standards of service excellence.
• Support the implementation of Tenant and Community Services programs and all other programs in the CED team evaluations.
• Facilitate program evaluations.

Program Development and Evaluation:

• Support the development and implementation of data collection tools and tracking systems.
• Work with Supervisor, Program Supports and Implementation to identify and coordinate training logistics for program staff.
• Support the development of the centralized work planning for programs with regional teams.
• Support partnerships and participate in the joint service planning in collaboration with Supervisor's.
• Build and maintain working relationships with key stakeholders such as the City of Toronto, Jays Care Foundation and MLSE.
• Support Supervisor, Program Supports and Implementation by providing input into the centralized program planning, development, delivery and evaluation process to ensure that program outcomes are being met.
• Maintain clear lines of communication with regional teams about program logistics, planning, changes, procedures, tools and resources to support centrally developed and regionally delivered programs.
• Other responsibilities as assigned by the Supervisor, Program Supports and Implementation.

Communication, Documentation and Customer Service:

• Liaise with local engagement and asset team staff to ensure work plans and schedules are clear.
• Provide feedback to Supervisor for program improvement and innovation.
• Document programs for the purpose of showcasing flagship activities to the organization and public
• Coordinate and schedule timely communication of program timelines and schedules within the internal and external partners.
• Respondto inquiries.

Workplace and Program Space Safety:

• Support Supervisor in ensuring safety of program/work spaces and locations, reports deficiencies for timely follow-up.
• Monitor staff compliance with related process and procedure manuals related to programs.
• Provide feedback to Supervisor for program improvement and innovation.
• Ensure inventory is monitored and maintained at adequate levels to support program needs.

Program Inventory:

• Coordinate the logistics needed to ensure program efficient program delivery such as moving supplies, purchasing ordering supplies and equipment.

Staff Supervision and Professional Development:

• Identify and communicate staff training needs to the Supervisor.
• Assist with the development, implementation and delivery of staff training and workshops.
• Assist by providing input into staff performance review.

What you’ll need

• A post-secondary degree/diploma in the social sciences including Sport Management, Sports & Leisure, Children and Youth work, Social Work or working towards completion of degree/diploma, or other related discipline or equivalent work experience
• CPR/First Aid is level C mandatory
• High Five Certification Principles of Healthy Child Development an asset
• Knowledge of Occupational Health & Safety Act
• Experience in supervising, leading or overseeing recreational frontline programs and staff
• Extensive experience working with people from all age groups
• Valid Class G Ontario Driver’s Licence is considered an asset
• Experience in the development and implementation of children and youth/ recreational/sport programming
• Strong organizational and administrative skills (including keeping and reconciling inventory, logistics)
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Ability to work independently as well as part of a team
• Sensitivity to ethno-racial and equity issues
• Experience in staff training, development and evaluation
• Minimum level 1 coaching certificate an asset
• Experience coaching and supporting sports programs
• Knowledge of baseball, soccer, basketball or other recreational sports programs considered an asset
• Demonstrated commitment to customer service, innovation, creativity and quality improvement
• Good communication and interpersonal skills
• Effective problem solving and analytical skills
• Demonstrated ability to coordinate and plan projects

PLEASE NOTE - Applicants 18 years of age and over, must present a valid and suitable Police Reference Check (i.e. Vulnerable Sector Check) prior to commencing employment.

What’s next

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.

Please note: This temporary position may be extended or become permanent in order to meet business needs. If this occurs, the position may not be reposted.