Temporary Stylist (Retail) (Part-time) Kitsilano, Vancouver

Mejuri Inc.; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fine jewelry brand is seeking a Temporary Stylist to join their retail team in Vancouver. This role prioritizes customer service excellence, engaging with clients to create memorable experiences while assisting in various operational areas. This exciting opportunity allows for personal customer connection and potential growth into a permanent position.

Benefits

Comprehensive medical and dental benefits

Parental leave salary top-up

Generous personal and sick days

Qualifications

• Experience with clienteling or building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling.
• Great attention to detail, highly organized.

Responsibilities

• Interact with customers and drive the business through outstanding clienteling.
• Support a memorable, customized customer service experience.
• Assist in efficiently checking out customers.

Skills

Customer service excellence

Clienteling

Attention to detail

Job description

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

The Role :

It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network

It has never been a more exciting time to join the retail leadership team here at Mejuri! Our global retail team is growing more than ever, with stores opening across Canada, the US, and UK. By the end of year, we will have 30 stores in our scaling retail network

The Temporary Stylist role is one of the most important roles here at Mejuri as you are the first point of contact for our customers. You take pride in being the first point of introduction to customers entering our Mejuri stores prioritizing customer service excellence, and are dedicated to telling the Mejuri brand story and creating incredible experiences while interacting with the Mejuri brand in store. You are bright, energetic and customer-focused and create a warm and welcoming environment in our stores.

You curate and style our products for customers, leveraging product knowledge and delight to our customers’ lives. You engage and connect with our customers on the floor, and are role models of Mejuri’s brand principles and values both with your team and with every customer you meet. In addition to servicing clients, our Temporary Stylists support in various areas of the business including, but not limited to : back of house (BOH), Operations, Merchandising, line control, etc.

This is a temporary role with a term that will commence {{Start Month}} and terminate {{End Month}}. Opportunities to become a permanent Stylist may become available after the term pending individual performance and business needs.

• Interact with customers and drive the business through delivering sales, and outstanding clienteling.
• Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.
• Connect with our customers and genuinely listen to help find the best items for them.
• Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Principles.
• Assist in efficiently checking out customers accurately and promptly.
• Help make informed suggestions that affect the service, and productivity of the selling floor.
• Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
• Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.
• Execute tasks and assist in keeping the store clean and organized.
• Ensure all customers are presented with their products and thanked as the final step of the customer journey.

Operations :

• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes) - communicate with HQ where appropriate.
• Minimize and mitigate shrink by using loss-prevention techniques.
• Support all transaction types within our OMNI business including purchases, returns, exchanges, phone sales, BOPIS and BORIS transactions ensuring we exceed expectations with each interaction.
• Support monthly inventory counts including preparation, execution, and verification.
• Support with the day-to-day maintenance of visual displays and product.
• Report any damaged display product or tools.
• Provide feedback relating to gaps and opportunities.

Key Performance Indicators :

• Conversion

What you'll bring to the team :

• Must be able to work weekends and outside of work hours as needed (including retail focused holidays (ie. Black Friday).
• Experience with clienteling or building and maintaining strong relationships with customers.
• Innovative thinker with a passion for styling and catering to customers on a personal level.
• Ability to pay attention to customer feedback, trends and shares insights with management
• Great attention to detail, and highly organized.
• Strong sense of initiative, self-motivated and goal-oriented.
• Ability to work on the sales floor for extended periods of time.
• Ability to work well under pressure and deadlines with excellent problem solving skills.

Benefits at Mejuri :

• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• Semi-annual performance reviews.

LI-Onsite

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $19-$20 per hour based on a candidate’s experience and qualifications.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are :

RAISE THE BAR | Stay Curious, Share / Seek Feedback and Strive for Excellence

CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own and take initiative

FIND A WAY| Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal Ego

Accommodation / Accessibility :

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

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