Temporary Sales Associate

Tapestry; Markham; On-site; CAD 40,000 - 55,000; Full time

Job summary

A global luxury brand in Markham is seeking a Personal Sales Associate. The role involves developing personal sales strategies, understanding market trends, and providing top-notch customer service. Candidates should have 1-3 years of experience in luxury retail, effective communication skills, and a passion for fashion. Flexibility to work various shifts is a must.

Benefits

Employee discounts

Flexible schedule

Health benefits

Qualifications

• 1-3 years of previous selling experience in luxury retail preferred.
• Knowledge of fashion trends and competition in the marketplace is required.
• Flexibility to work nights, weekends, and busy seasons.

Responsibilities

• Understand organizational objectives and align decisions with company priorities.
• Provide excellent customer service and build lasting relationships.
• Complete daily tasks including store maintenance and cash wrap.

Skills

Sales experience

Fashion awareness

Communication skills

Education

High school diploma or equivalent

College degree

Tools

Cash register systems

Basic computer skills

Job description

Overview

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible. At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands – Coach, Kate Spade New York, Stuart Weitzman – was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, and your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Responsibilities

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Creates personal sales and clienteling strategies in partnership with the management team
• Meets customer needs through solution-oriented and forward thinking
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with customers by presenting a polished, professional appearance consistent with Coach’s guide to style
• Demonstrates Coach’s Selling and Service expectations at all times
• Influences customers’ purchase decisions by balancing patience and assertiveness
• Takes ownership and commitment for delivering results; monitors personal and store metrics and achieves goals
• Adapts selling techniques to contribute to overall store financial results
• Provides persuasive yet friendly and genuine service, discusses product features, and suggests appropriate add-ons
• Manages multiple customers, follows up consistently, and works to close sales
• Develops product knowledge and stays aware of current collections
• Demonstrates knowledge of competition and applies it to sales and customer relationships
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining productive relationships
• Tailors approach to customer needs by reading cues and building lasting relationships
• Ensures daily tasks are completed without compromising Coach standards

Workplace and Environment

• Creates enthusiasm and positivity for a shared vision and mission
• Fosters teamwork, trust, and collaboration with peers, customers, and supervisors
• Demonstrates confidence when working with customers
• Shows initiative and ownership for individual results
• Welcomes feedback and adapts behaviors as appropriate
• Represents Coach as a brand ambassador at all times
• Is adaptable and flexible to change
• Maintains a calm and professional demeanor
• Develops strategies to achieve personal metrics and performance goals
• Uses company tools to stay informed
• Handles and resolves customer issues with manager involvement when necessary
• Promotes a team selling environment

Operations

• Completes daily tasks including store maintenance, cash wrap, and visual merchandising to Coach standards
• Adheres to all retail policies and procedures including POS, operations, and loss prevention
• Uses Coach tools and technology to support relationship building and clienteling; drives sales and achieves goals
• Replenishes inventory on the sales floor as needed
• Processes shipments as needed

Qualifications

• Experience: 1-3 years of previous selling experience in a luxury retail service environment preferred. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet)
• Physical: Ability to communicate effectively with customers and team; mobility to move on the sales floor and stock room; reach, bend, and climb as needed; ability to lift up to 50 pounds for shipments
• Schedule: Flexibility to work nights, weekends, busy seasons, and high retail traffic

Note: This document serves as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.

Coach is committed to hiring and developing the best people. All employment decisions are based on qualifications as they relate to the position and are made without regard to legally protected characteristics. Visit Coach at www.coach.com.

Our Competencies

• Courage: Provides direct, actionable feedback and addresses issues promptly
• Creativity: Generates new, original ideas and adds value
• Customer Focus: Prioritizes customers and builds trust
• Dealing with Ambiguity: Adapts to change and handles uncertainty
• Drive for Results: Consistently strives to exceed goals
• Interpersonal Savvy: Relates well to others and builds relationships
• Learning on the Fly: Learns quickly and adapts to new problems

Our Competencies for All People Managers

• Strategic Agility: Anticipates trends and crafts credible strategies
• Developing Direct Reports: Identifies growth opportunities and builds development plans
• Building Effective Teams: Fosters morale, open dialogue, and collaboration

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and made without regard to protected characteristics.

Americans with Disabilities Act (ADA). Tapestry, Inc. provides reasonable accommodations for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]. Visit Tapestry, Inc. at http://www.tapestry.com/