Temporary Part Time Floor Leader - Oshawa Centre

Lush Fresh Handmade Cosmetics; Oshawa; On-site; Part time

Job summary

A leading cosmetics brand in Oshawa is looking for a Temporary Part Time Floor Leader to drive sales and ensure excellent customer experiences. The ideal candidate has experience in customer service, supervisory skills, and a passion for skincare. Responsibilities include managing store operations, coaching team members, and maintaining a high standard of store presentation. The position offers $22 CAD per hour for 20-29 hours per week.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Supervisory experience with coaching and training.
• Ability to thrive in a fast-paced team environment.

Responsibilities

• Drive sales and customer experience.
• Lead training sessions for team members.
• Manage cash handling and store opening/closing.

Skills

Customer service

Sales techniques

Coaching

Problem-solving

Interpersonal skills

Job description

Temporary Part Time Floor Leader - Oshawa Centre

Weekly: 20-29 hours

Overview

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and adjust the shop floor structure to meet and exceed sales goals. Take ownership for your results and actively grow the contribution of your segments to the store’s overall sales. Celebrate sales achievements with your team.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Foster a culture of excellence in customer service to drive sales, build loyalty, and enhance the store’s reputation.
• Building the Brand: Educate customers on Lush brand values and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and traffic-driving initiatives.
• Product Passion: Increase product knowledge through ongoing learning and consistently make informed product recommendations for every need.

Team Involvement

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Lead by example, take ownership of your development, assess your performance, and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication and actively listen to team members’ perspectives on DEIB. Promote belonging through teamwork, collaboration, and recognizing each employee’s unique contributions.

Operational Excellence

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, opening/closing registers, reconciling cash drawers, preparing deposits, and securing the store at the end of the day. Take deposits to the bank as required.
• Time and Attendance: Lead by example in attendance and punctuality. Monitor breaks to ensure scheduled rest periods and maintain a healthy work environment. Review daily communications to keep the team informed for upcoming shifts.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and fresh standards, support inventory tasks, and use Visual Merchandising guidelines to adjust displays based on sales.
• Policies and Procedures: Support the management team to keep the store compliant with standards for opening/closing, product integrity, respectful workplace, and health and safety.

Qualifications

Required:

• Minimum 1 year of experience in customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving in day-to-day customer service operations
• Ability to thrive in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Salary: $22 - $22 CAD

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Indigenous territory notice: Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat. We acknowledge the diversity of First Nations, Inuit and Métis peoples, and remain committed to reconciliation and decolonization guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. Our facilities, staff, customers, and partners work together with Indigenous communities to repair past harm.