Temporary IT Support Specialist

IMD; Windsor; On-site; CAD 49,000 - 69,000; Part time

Benefits offered by this job

Paid sick leave

401(k) retirement plan

Job summary

Innovative Mechanical & Design (IMD), a Legence company, seeks a Temporary IT Support Specialist to provide first-line IT assistance for staff in Windsor. The role supports desktops, printers, mobile devices, and enterprise apps in a fast-paced environment.

The position is part-time (20-25 hours per week) for 3–6 months with potential conversion to full-time based on performance and business needs. Strong customer service and problem-solving skills are essential.

Qualifications

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of IT support experience including PC and mobile devices.
• Experience with Dell hardware, AD/Azure/O365/Teams/Exchange/SharePoint.
• Familiarity with device encryption and security is a plus.

Responsibilities

• Serve as onsite IT contact for staff and resolve incidents promptly.
• Log incidents in the service desk system (ServiceNow) and track progress.
• Maintain and troubleshoot devices, printers, scanners, and peripherals.
• Assist in managing ~2000 devices, including servers and laptops.
• Provide end-user assistance for software and hardware issues.

Skills

IT support

Customer service

Communication

Independent worker

Team player

Education

Associate's degree in Information Technology

Tools

Dell Desktops & Laptops

AD/Azure/O365

Apple/Android devices

Printer/Scanner hardware

ServiceNow

Job description

Innovative Mechanical & Design (IMD), a Legence company

IMD is a full-service heating, cooling, plumbing and repair company offering comprehensive turnkey solutions. Our experienced team aspires to build, design, and create the resolutions you need using intelligent, creative methods that both meet and exceed industry standards. Together, we collaborate on each project to offer a “think out of the box approach” to solutions because we believe in assisting our clients with options and quality consultations.

Position Duration & Employment Status:

This role is part-time (20-25 hours per week), and expected to last approximately three (3) to six (6) months and is classified as a temporary position. While there is a possibility of conversion to a regular, full-time role based on individual performance, business conditions, and organizational needs, there is no guarantee of continued employment beyond the initial assignment.

Position Overview

Our IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Temporary IT Support Specialist is to provide first-line support for all staff. The IT Support Specialist is responsible for logging incidents and service requests and resolving support requests, ensuring that service levels and targets are achieved as well as meeting customer satisfaction and continuous service delivery demands. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person (for walk-in customers) and self-service. This position will be based out of Windsor, CO.

Role & Responsibilities:

• Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
• Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.
• Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
• Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately 2000 devices, including servers, desktop computers, laptops, and mobile devices.
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Assist all our users with any logged IT-related incident when called upon.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Accurately record, update, and document requests using the IT service desk system (ServiceNow).
• Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
• Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
• Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
• Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
• Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Be a highly motivated team player with the skills and ability to manage changing priorities.
• Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
• Other duties as assigned

Qualifications / Requirements:

• Associate's degree in Information Technology or equivalent experience.
• 3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
• Experience with the following technologies:
• Dell Desktops and Laptops
• Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
• Apple and Android Tablets and Phones
• Problem-solving skills and the ability to troubleshoot IT issues.
• Verbal and written communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new technologies and processes.
• Customer-focused attitude with a commitment to providing high-quality service.
• Experience with mobile device encryption implementation and management is preferred.
• Experience with IP security camera and video recording server management is preferred

Hourly Pay: $25-$35.

Notes: Actual compensation will be based on skills, experience, and work location, and may vary from the posted range. This posting reflects compensation at the time of posting and may be updated.

#LI-JS1 #LI-Onsite

About Legence

Legence (https://www.wearelegence.com/) (Nasdaq: LGN) is a leading provider of engineering, consulting, installation, and maintenance services for mission-critical systems in buildings. The company specializes in designing, fabricating, and installing complex HVAC, process piping, and other mechanical, electrical, and plumbing (MEP) systems- enhancing energy efficiency, reliability, and sustainability in new and existing facilities. Legence also delivers long-term performance through strategic upgrades and holistic solutions. Serving some of the world’s most technically demanding sectors, Legence counts over 60% of the Nasdaq-100 Index among its clients.

Benefits Overview

Time Off Benefits: Paid sick leave

Financial Benefits: 401(k) retirement savings plan

Employment Eligibility

Candidates must have current work authorization in the U.S.; visa sponsorship is not available for this position.

Pay Disclosure & Considerations

Where pay ranges are indicated, please note that a successful candidate’s exact pay will be determined based relevant job-related factors, including any of the following: candidate’s experience, skills, and qualifications, as well as geographic and market considerations. We are committed to ensuring fair and competitive compensation for all employees and comply with all applicable salary transparency laws.

Equal Employment Opportunity Employer

Legence and its affiliate companies are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), marital or familial status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, other non-merit-based factors, and any other characteristic protected under applicable local, state or federal laws and regulations.

EEO is the Law

Job Details

Pay Type Hourly

Education Level Bachelor’s Degree

Hiring Min Rate 25 USD

Hiring Max Rate 35 USD