Temporary Full-Time Patient Services Assistant, Intake

UNAVAILABLE; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

Ontario Health atHome is seeking a Patient Services Assistant in Windsor to support healthcare teams and ensure patient-centered service. Candidates should have a Grade 12 diploma, related office experience, and strong communication and organizational skills. This temporary full-time position offers competitive hourly wages and a commitment to professional growth in an inclusive work environment.

Benefits

Comprehensive compensation packages

Valuable development opportunities

Defined benefit pension plan

Qualifications

• 2+ years’ related office experience.
• Proficient with database software, MS Word and Excel.
• Ability to interact tactfully with diverse patients.

Responsibilities

• Provide administrative support services to Care Coordinators.
• Process confidential patient records and inquiries.
• Maintain patient data in the electronic database.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry skills

Multi-tasking

Education

Grade 12 diploma

College diploma in health/social services or business administration

Tools

MS Word

Excel

Database software

Job description

Job Description

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Services Assistant, you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness andwork-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies and equipment
• Process and assist in managing confidential patient records
• Enter, update and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families and service providers, and refer callers as appropriate
• Provide back-up support to other positions, as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficient with database software, MS Word and Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills, with the ability to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team and interact tactfully and sensitively with patients from wide-ranging cultural, ethnic and socio-economic backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work a schedule that includes days, evenings and weekends to meet organizational needs
• We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?

• A college diploma in the health or social services field, or business/office administration
• Familiarity with medical terminology, and office administrative procedures/concepts
• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance.In an inclusive culture committed to support your passion for continuouslearning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan
• $24.82/hr - $28.26/hr

Anticipated Start Date: September 8, 2025

Hours of work: Seven hour shifts - between the hours of 8:00am and 8:00pm (The successful applicant may be required to work a maximum of three weekends out of six in a posted schedule)

Status: Temporary Full-Time(approx. 1 year)

Site: Windsor

Posting Expiry: August 2, 2025

This is not a remote position. Successful Applicants will be based at their primary branch and support remote work for the other branches.

Patient Services Assistants are unionized positions.

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario.We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you’re interested in driving excellence in care and service delivery, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.