Temporary Full-Time Patient Services Assistant, Intake

Ontario Health atHome; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A healthcare provider is seeking a Temporary Full-Time Patient Services Assistant in Windsor. You will provide administrative support to ensure patients receive prompt, effective customer service. The role requires 2+ years of office experience, excellent communication skills, and a Grade 12 diploma. The organization offers attractive compensation and benefits, promoting work-life balance and professional growth.

Benefits

Attractive compensation packages

Development opportunities

Membership in a defined benefit pension plan

Qualifications

• 2+ years’ related office experience.
• Flexibility to work days, evenings, and weekends as needed.
• Mandatory COVID-19 vaccination proof prior to start date.

Responsibilities

• Provide administrative support to Care Coordinators.
• Process new referrals and orders for services.
• Manage confidential patient records.

Skills

Organizational skills

Interpersonal skills

Communication skills

Data entry skills

Education

Grade 12 diploma

Tools

MS Word

Excel

Database software

Job description

Temporary Full-Time Patient Services Assistant, Intake

Join Ontario Health atHome as a Temporary Full-Time Patient Services Assistant, Intake.

Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Patient Services Assistant, you will support the assigned team in daily activities to ensure patients receive prompt, effective customer service.

Using your healthcare administrative support experience, you'll play a key role in providing connected, accessible, patient-centered care, supported by our collaborative team of over 9,000 healthcare and other professionals.

As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.

What will you do?

• Provide administrative support services to Care Coordinators
• Process new referrals, and orders for services, supplies, and equipment
• Manage confidential patient records
• Enter, update, and maintain a high volume of patient data in the electronic database
• Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
• Provide backup support to other positions as required

What must you have?

• A Grade 12 diploma (minimum)
• 2+ years’ related office experience
• Accurate keyboarding/data-entry skills
• Proficiency with database software, MS Word, Excel, and other applications in a Windows environment
• Excellent organizational skills and ability to work with minimal supervision
• Advanced multi-tasking skills to meet performance and service goals
• Exceptional interpersonal skills and ability to work as part of a team, interacting tactfully and sensitively with patients from diverse backgrounds
• Excellent oral and written communication skills, including strong listening skills
• Flexibility to work days, evenings, and weekends as needed
• Mandatory COVID-19 vaccination proof prior to start date

What would give you the edge?

• A college diploma in health, social services, business, or office administration
• Familiarity with medical terminology and administrative procedures
• Knowledge of Ontario Health atHome services
• Ability to speak French or another second language

What do we offer?

We support work-life balance in an inclusive culture that encourages continuous learning, growth, and innovation. We offer:

• Attractive compensation packages and benefits
• Development opportunities
• Membership in a defined benefit pension plan
• Hourly rate: $24.82 - $28.26

Start date: September 8, 2025

Hours of work: Seven-hour shifts between 8:00am and 8:00pm, with potential to work up to three weekends out of six

Status: Temporary Full-Time (~1 year)

Location: Windsor

Posting expiry: August 2, 2025

This is not a remote position. Successful applicants will be based at their primary branch and support remote work for other branches.

Patient Services Assistants are unionized positions.

Who we are

Ontario Health atHome is committed to delivering responsive, accessible, integrated, patient-centered care across Ontario, partnering with patients, caregivers, providers, and health organizations.

Our commitment to equity, inclusion, diversity, and anti-racism

We aim to reflect the communities we serve and welcome applications from all qualified candidates. Accommodations are available upon request.

We thank all applicants; only those selected for an interview will be contacted.