Temporary Entry Level Tech Support (Interactive Displays) $17.50 / hr

Blue Ocean Contact Centers Inc.; Halifax; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company seeks a tech support representative in Halifax to provide top-tier assistance regarding interactive displays to educators and corporate customers. The role emphasizes exceptional customer service and requires tech skills and strong communication abilities to support both novice and expert users effectively. Full-time training on-site is promised, transitioning to optional remote work after initial onboarding.

Benefits

Employee & family assistance program

Access to a virtual health program

Beautiful office space with natural light

Qualifications

• Understanding of computer configuration (PC/Mac, software, hardware).
• Excellent verbal and written communication skills.
• Experience providing technical product support is an asset.

Responsibilities

• Provide excellent customer service and tech support through phone and email.
• Diagnose hardware/software issues accurately.
• Adapt technical support approach based on user knowledge.

Skills

Customer Service

Technical Support

Communication

Patience

Education

Education in computer science or IT

Job description

Got the brain for tech and a passion for helping others? We’ve got the job for you!

Before you continue reading this job description, you should know there are two non-negotiables to be considered for this position; you’ll need to be able to train and work in the office (located in Halifax), and you need to be committed and available for the full length of the contract. If those details aren’t deal breakers, then keep on reading to jump start your tech career!

Are you looking to gain valuable experience in a customer facing technical environment? Our client is a global leader in interactive displays and their users are primarily in the education field (teachers and IT professionals) as well as some corporate customers. In this job your mission is to provide top-of-the-line support to help empower educators in delivering a dynamic classroom experience.

To be successful and enjoy the work, you not only need the right tech skills, but the patience, understanding, and communication skills to help non-tech minded customers troubleshoot and resolve their problems. If you can re-image a computer on your own, or have working knowledge of firmware, you likely have the level of tech know-how that we’re looking for! Oh, and did we mention this is a Monday to Friday gig? How sweet is that?!

Here’s The Deal :

• This is a full-time, temporary position starting July 23, 2025 , and ending November 21, 2025.
• Hourly rate of pay is $17.50.
• This position involves a rotational schedule of 30 to 45 hours per week, including regular evening shifts. Our program operates from 9 : 00am to 9 : 00pm Monday to Friday and is closed on Saturday and Sunday. To be considered for this role, you must have open working availability within these hours. If you're looking for a typical 9 to 5 job, this will not be the right fit for you.
• Full-time training will be provided on-site in our Halifax office. Training will be Monday to Friday from 10 : 00am to 6 : 00pm Atlantic time beginning July 23, 2025, through to August 13, 2025.
• You’ll start out working on-site because it takes time to reach the right level of knowledge through hands-on experience to successfully support the technology remotely. We have multiple interactive displays in our office, so you’ll be empowered to troubleshoot with the real-deal products at your fingertips. When we’re confident you’re ready, you’ll have the option to work from the comfort of your own home on Mondays and Fridays. Until then you’ll work on premise five days a week to get that critical live practice. If you prefer to stay in office full-time that’s an option, too!
• NOC code 64409

What We Offer :

• Free employee & family assistance program for legal, financial, and health support.
• Access to a dedicated virtual health program.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You’ll Do :

• Provide users with excellent customer service and tech support through phone and email.
• Accurately diagnose issues and assist customers with respect to hardware, software, and product information.
• Adapt your approach for technical support based on the user’s knowledge. That means you might be supporting someone with limited tech skills, or you might be talking to an IT administrator who is an expert in the field.

What You’ll Likely Have :

• Understanding of computer set-up configuration (PC), software, hardware, PC, Mac, Windows.
• Deep reserves of patience and excellent verbal and written communication skills to effectively communicate complex technical troubleshooting concepts to customers with very little technical expertise.
• Education from university or community college in computer science or IT, or equivalent experience providing technical product support to customers with a broad range of technical expertise is an asset.

Our intention is to be an actively anti-racist organization, and our goal is to provide a work environment that creates a sense of belonging for all people no matter their race, gender identity, sexual orientation, age, or family status. If that doesn’t align with who you are, we encourage you to look elsewhere for work.