Temporary Customer Service Representative - Manulife Centre

Reimagined Parking; Toronto; On-site; CAD 35,000 - 45,000; Full time

Job summary

A parking services firm located in Toronto is seeking a Customer Service Representative to handle transactions and assist customers. The ideal candidate will have strong communication skills, at least 1 year of customer service experience, and proficiency in data entry. Responsibilities include responding to customer inquiries, maintaining records, and ensuring service quality in a fast-paced environment. This role requires adaptability, professionalism, and a positive attitude.

Qualifications

• Must be at least 18 years of age.
• At least 1 year of customer service experience in a high-volume, fast-paced environment preferred.
• Ability to multitask, prioritize, and organize effectively.

Responsibilities

• Develop sound critical and decision-making skills necessary for a fast-paced environment.
• Act as a courteous company brand ambassador while processing transactions.
• Respond to inbound emails, calls, and faxes.

Skills

Customer service experience

Data entry at 40 WPM

Excellent communication skills

Conflict resolution skills

Proficiency in MS Office

Education

G12 / Equivalent educational qualification

Tools

CRM software

Job description

Job Description

Location : Lot 93 - 44 Charles Street West (Manulife Centre)

Start Date : Noted under Shift

End date : Noted under Shift

Shift : 1 day : Friday, August 15, 2025 / 3 : 00pm - 11 : 00pm

Changes to this schedule are subject to operational requirements.

Deadline : Monday, August 4th, 2025, at 5 : 00pm

Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers, and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with parking requirements.

Key Responsibilities

• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed.
• Act as a courteous company brand ambassador while processing transactions, interfacing with guests, communicating policies, and enforcing regulations.
• Foster customer success, happiness, and satisfaction by building rapport, addressing inquiries and complaints, providing empathy, and communicating information.
• Embrace performance-based call monitoring, recording, and assessment to improve communication, timeliness, and satisfaction.
• Ensure accurate, speedy operation while optimizing voice quality, grammar, tone, and proactiveness.
• Leverage technology and attention to detail to maintain data integrity by gathering information, composing documents, and inputting data.
• Respond to inbound emails, calls, and faxes within department and individual Service Level and Quality goals. Act as a point of contact for parking customers.
• Provide comprehensive service and support for parking customers, including potential, existing customers, and stakeholders.
• Maintain accurate records and update systems with required information.
• Assist with troubleshooting for clients and support new CSR positions.
• Process work orders, meter out reporting, and upload documents to the share drive.
• Monitor and maintain the storefront email, responding to requests.
• Issue, enter, and track temporary paper passes as needed.
• Answer inbound calls, meet service level and quality goals, and assist with telephone sign-ups.
• Complete after-call work for customer sign-ups or account modifications.
• Enter customer payment information securely.
• Assist with meter out orders and parking inquiries.
• Change or put out/away signage from the street as required.
• Perform other duties as assigned.

Skills, Knowledge, and Expertise

• Must be at least 18 years of age.
• G12 / Equivalent educational qualification.
• At least 1 year of customer service experience in a high-volume, fast-paced environment preferred.
• 1 year of data entry experience at 40 WPM.
• Knowledge of contact center policies and software, including CRM and phone systems.
• Strong work ethic, professionalism, and reliability.
• Excellent interpersonal, verbal, and written communication skills.
• High attention to detail and accuracy.
• Ability to multitask, prioritize, and organize effectively.
• Flexibility, adaptability, and initiative.
• Ability to handle customer complaints professionally.
• Conflict resolution skills.
• Proficiency in MS Office.
• Ability to meet individual and departmental service goals.
• Positive, team-oriented attitude, capable of balancing independent and team tasks.

This is an internal position for all UFCW Impark employees.