Temporary Customer Service Administrator

Arrow Engineered Products Inc.; Cambridge; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Arrow Engineered Products Cambridge is seeking a Temporary Customer Service Administrator to serve as the primary customer contact for POs, process orders, and coordinate delivery. This is a 12-month on-site contract in Cambridge, ON, requiring 1–2 years in manufacturing customer service and strong MS Office skills.

The role involves order entry, tracking, reporting, and collaboration with production schedulers to ensure timely shipments, along with updating customer records and performing basic

Qualifications

• 1–2 years progressive customer service experience in manufacturing or related field.
• Excellent interpersonal and written/verbal communication skills.
• Proficient in MS Office (Excel, Word, Outlook) and able to manage multiple projects.

Responsibilities

• Primary contact for all Purchase Orders and PO accuracy checks.
• Enter orders into Visual Manufacturing and track delivery timelines.
• Handle customer orders, carrier coordination, and follow-ups for timely delivery.
• Provide administrative support: reports, correspondence, and meeting organization.
• Issue firm work orders to manufacturing/scheduling teams.
• Coordinate with production schedulers for shipments to customers.
• Process Return Material Authorizations (RMAs) when required.
• Maintain up-to-date customer data in the database including contacts and history.
• Perform basic EDI tasks for customers and ensure data integrity.

Skills

MS Office

Customer service

Multitasking

Communication

Attention to detail

Education

Post-secondary business diploma or degree

Tools

Visual Manufacturing

Job description

Temporary Customer Service Administrator

Job Category: Customer Service

Requisition Number: TEMPO001923

• Posted : August 31, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Arrow Engineered Products Cambridge N
1050 Fountain St N
Cambridge, ON N3H, CAN

Description

Company Introduction:

Arrow Machine and FabricationGroup is an engineering-focused solution provider of machined castings, fabrications, and assemblies. We serve OEM customers in the rail, material handling, mining, defense, heavy truck, agriculture, power systems, construction, nuclear, engineered products, architectural, and forestry industries. We have access to the broadest range of metalwork solutions in the world through our elite group of companies. Arrow focuses on providing innovative design, quality craftsmanship, and exceptional customer service.

Group Division:

At Arrow Engineered Products, we design and manufacture turnkey solutions for a wide range of customers with needs in nuclear, chemical mixing, heat exchanger, and autoclave systems, including fuel storage and various custom-designed pressure and non-pressure systems, all in compliance with ASME, PED, ULC, and API certified design criteria.

*Please note this is a temporary contract position for approximately 12 months*

Compensation Range: $55,000 annually, eligible for benefits

Primary Responsibilities:

• Primary customer contact for all Purchase Orders
• Confirm accuracy of POs upon receipt and enter Visual Manufacturing
• Handle customer orders, including order entry, tracking, and follow-up. Ensure timely and accurate delivery of products/services.
• Provide administrative assistance to the customer service team, including preparing reports, handling correspondence, and organizing meetings.
• Issue firm work orders to manufacturing / scheduling group
• Work with Production Schedulers to coordinate of shipments to customers
• Provide RMA’s (Return Material Authorizations) when required
• Maintain up-to-date customer information in the company’s database, including contact details, order history, and preferences.
• Perform EDI (Electronic Date Interchange) functions for customers
• Follow all Occupational Health and Safety Regulations and Company Health and Safety Policies and Procedures
• Telephone reception and routing of incoming call
• Gather customer feedback and share insights with the management team to improve services and customer experience.

Educational Requirements:

• Highschool or Post Secondary Business Diploma or Degree preferred

Required Skills & Expertise:

• Minimum 1 – 2 years progressive customer service experience within a manufacturing environment or combination of relevant experience and professional education
• Excellent interpersonal and communication skills written & verbal
• Meticulous attention to detail & dedication to continuous improvement
• Excellent ability to multi-task & effectively manage many projects simultaneously
• Positively and swiftly adapts to change
• MS Office Excel, Word & Outlook
• Visual Manufacturing

Physical Demands:

• Sitting for long periods of time, some walking, standing. Repetitive use of hands / fingers to operate Computer keyboard and other office equipment

Arrow is committed to diversity and inclusion. We provide accommodations throughout the recruitment process in line with the Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Candidates please note, we do not use AI for application screening.

Disclaimer: Only emails from [e-mail] are official. Any other contact is unauthorized. #IND-HP