Temporary Customer Experience Manager - Victoria's Secret - Guildford - Surrey, BC

Victoria’s Secret & Co.; Surrey; On-site; CAD 60,000 - 80,000; Full time

Job summary

Victoria's Secret & Co. is seeking a Temporary Customer Experience Manager for their Guildford location in Surrey, BC. This role is focused on driving sales and ensuring exceptional customer experiences through effective team leadership and operational excellence. The ideal candidate will possess a passion for the brand, strong retail leadership experience, and the ability to connect with customers.

Qualifications

• 3+ years of retail leadership experience preferred.
• Ability to monitor progress and incorporate feedback.
• Proven ability to inspire a team to deliver results.

Responsibilities

• Drive and grow top-line sales by leading the sales floor.
• Coach and develop the team for improved performance.
• Maintain visual merchandising standards and manage payroll.

Skills

Passion for Victoria’s Secret Brand

Ability to improve customer satisfaction

Experience reviewing business reports

Self-awareness and seeking feedback

Experience with retail leadership

Tools

Technology use (headsets, mobile devices, computers)

Job description

Temporary Customer Experience Manager - Victoria's Secret - Guildford - Surrey, BC

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Temporary Customer Experience Manager - Victoria's Secret - Guildford - Surrey, BC

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Description

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports As Assigned

Customer Experience Lead(s) and / or Associates

All Store Leadership Team Responsibilities Include

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching.
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.
• This role requires the ability to lift and carry up to 40 pounds, as well as frequent bending, stretching, walking and prolonged standing as part of your daily tasks.
  
  

Minimum Salary: $23.80

Maximum Salary: $32.40

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred.
  
  

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. We only hire individuals authorized for employment in Canada.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Retail

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