Temporary Client Services Technician (OPT, External)

Bluewater District School Board; Chesley; Hybrid; CAD 50,000 - 60,000; Full time

Job summary

Bluewater District School Board is seeking a Temporary Full-Time Client Services Technician. The role provides support, training and assistance to staff and students on hardware and software, ensuring smooth operations for administrative, business and curriculum tasks.

The position is based at Bluewater Education Centre within ICT Services with a 1.0 FTE schedule for 35 hours/week over 12 months. A College Diploma in IT or related field is required, with relevant school-board experience

Qualifications

• College Diploma in Information Technology or a related field.
• 3 years' experience in a school/board environment.
• Experience supporting hardware and help desk in a school setting.

Responsibilities

• Support staff and students with hardware and software usage and help desk requests.
• Develop documentation and inventory control tasks for the department.
• Install, configure, test, and troubleshoot end-user hardware and software.
• Coordinate with third-party vendors as needed.
• Prioritize and manage tasks in a busy environment.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Task prioritization

Team player

Education

College diploma in IT or related field

Tools

ITIL processes

A+ certification

Job description

EXTERNAL POSTING

BLUEWATER DISTRICT SCHOOL BOARD

INVITES APPLICATIONS FOR THE POSITION OF

TEMPORARY FULL-TIME CLIENT SERVICES TECHNICIAN

GROW YOUR CAREER IN BLUEWATER

As one of the area's largest employers, Bluewater District School Board has approximately 3,700 permanent and casual employees who serve 18,900 students and families across 8,673 square kilometres within Bruce and Grey Counties on the traditional lands of the Saugeen Ojibway Nation.

Come to Bluewater to experience the trails, sandy beaches, meandering rivers, and welcoming communities. Stay to experience a progressive career path with an employer that is dedicated in providing a positive working environment, along with competitive compensation and benefits!

One (1)TemporaryFull-timeClient Services Technician (1.0FTE, 35 hours/week) (12 months per year)

Assignment may end earlier than anticipated if incumbent returns earlier than expected or circumstances change.

Work Location: Bluewater Education Centre, Information Communications Technology Services, Hybrid work program

Supervisor: Neal Henry, Temporary Supervisor of Information Communications Technology Service Desk

Position Summary:

The Client Service Technician provides support, assistance and training to Bluewater District School Board staff and students on using information and communication hardware and software. The purpose of the position is to ensure proper operations to enable users to accomplish administrative, business and curriculum tasks.

Duties and Responsibilities

• Liaise with, and provide training, support and assistance to end users and staff on administrative processes, computer operation and other issues including help desk requests
• Develop documentation and inventory control tasks as required by the department
• Develop documentation processes for administrative applications
• As required liaise with third-party support and equipment/application vendors
• Assess and analyze Help Desk processes
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products
• Where required analyze, install, configure, test, maintain, monitor, and troubleshoot associated applications and end user workstation software, server software and networking software products
• Other related duties as assigned

Qualifications and Experience

• College Diploma in Information Technology or a related field

Assets

• 3 years' experience in a school/board familiar with school processes throughout a school year
• 3 years' experience supporting the School Systems and similar role
• 3 years' experience supporting hardware, customer technical support, help desk experience
• ITIL processes, change management, A+ certification
• Effective interpersonal skills and relationship-building skills
• Strong written and oral communication skills
• Strong customer service orientation
• Self-motivated and directed with strong analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Experience working in a team-oriented, collaborative environment
• Must have access to an automobile and valid driver's license to meet work expectations

Job Requirements

• Eligible to work in Canada
• Clean vulnerable sector police check

Application Process

Qualified applicants are invited to apply for this position online using Apply to Education (ATE) at https://bwdsb.simplication.com/. Applicants are asked to provide a resume, cover letter, and three professional references (with written permission to contact) as well as proof of completed post-secondary education and/or certifications that are relevant to this position.

All fees for the ATE application process are covered by the Bluewater District School Board.

Should applicants require assistance in registering for Apply to Education (ATE), they may contact the ATE Help Desk at 1-416-932-8866 or 1-877-900-5627.

We thank everyone for applying, however, only applicants who will be moving forward in the selection process will be contacted.

Equity

Bluewater District School Board is committed to fostering a safe and supportive learning environment for all students and staff.

Accommodation

Bluewater District School Board is committed to providing accommodations in the workplace and for candidates who have temporary or permanent disability, or who otherwise require accommodations based on the protected grounds highlighted in the Ontario Human Rights Code in respect to the recruitment and selection process.

Wellness

Bluewater District School Board is committed to providing a respectful and healthy work environment.