Temporary Bilingual Call Center Universal Agent, Canada

Carter's Retail Inc.; Mississauga; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading children's apparel retailer is seeking a Temporary Bilingual Call Center Universal Agent to provide customer support via phone, email, and chat. This remote role requires effective communication skills and a strong customer service background. Successful candidates will have opportunities for career development. Weekend and holiday availability is required.

Benefits

Career development programs

Mentorship opportunities

Flexible work schedule

Qualifications

• 6+ months of customer service experience required.
• Effective verbal and written communication skills necessary.
• Ability to adhere to schedules and work independently.

Responsibilities

• Identify and handle customer inquiries via Phone, Email, and Chat.
• Use technology tools effectively and educate customers on products.
• Document customer interactions accurately and maintain confidentiality.

Skills

Customer service experience

Verbal and written communication skills

Ability to work independently

Job description

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip-Hop, and Little Planet brands. We promote meaningful work, constant learning, genuine people, and a community guided by core values that foster inclusion and innovation.

HOW YOU’LL MAKE AN IMPACT :

The Temporary Bilingual Call Center Universal Agent is the first point of contact for Carter's customers via Phone, Email, and/or Chat. The agent will assist in identifying and resolving customer issues while demonstrating strong customer service and sales skills to enhance each interaction.

This role reports to the Call Center Supervisor and is fully remote, with potential to become permanent based on performance and business needs. Candidates must be able to work a schedule that includes weekends and holidays, as defined by management.

Responsibilities include:

1. Customer Interaction & Communication (50%) : Identify and handle all customer inquiries via Phone, Email, and/or Chat; demonstrate customer service and sales skills; escalate issues as needed; resolve complaints to customer satisfaction.
2. Technology, Training, Sales & Follow-Up (20%) : Use technology tools effectively; participate in training; educate customers on products to maximize upsell and cross-sell; manage follow-ups.
3. Documentation & Data Management (30%) : Document customer interactions accurately; maintain customer data confidentiality; record discussions, issues, and requests.

QUALIFICATIONS:

Must have:

• 6+ months of customer service experience
• Effective verbal and written communication skills
• Ability to work independently and adhere to schedules

Preferred skills:

• Experience in call centers, retail, or e-commerce
• Technical aptitude (a plus but not required)

OUR TEAM VALUES :

• Lead Courageously
• Collaborate Broadly
• Customer Focus
• Drive Growth
• Cultivate Innovation

LI-Remote

CAREER DEVELOPMENT :

We offer various paths for professional growth, including Carter’s University, Toastmasters, mentorship programs, and more, to help you advance your career.