Temporary Assistant Store Manager - Rutland

The Salvation Army; Kelowna; On-site; CAD 47,000 - 60,000; Full time

Job summary

The Salvation Army is seeking a Temporary Assistant Store Manager for their Thrift Store in Kelowna. This role involves overseeing store operations, ensuring customer satisfaction, and managing staff. Ideal candidates will have retail experience and strong leadership skills. The position offers a competitive salary and the opportunity to make a meaningful impact in the community.

Benefits

Health and Dental Benefits

Paid Vacation

Sick Time

RRSP Contributions

Continuous Learning Opportunities

Qualifications

• 2-3 years of retail experience required.
• Valid driver’s license with a clean driver’s abstract.

Responsibilities

• Directs all operations of the store to meet sales targets.
• Handles customer and donor concerns in a timely manner.
• Assists Store Manager in hiring and training staff.

Skills

Customer Service

Leadership

Communication

Problem Solving

Organizational Skills

Education

Highschool diploma or equivalent

Job description

Temporary Assistant Store Manager - Rutland page is loaded

Temporary Assistant Store Manager - Rutland

Apply remote type Onsite locations Kelowna, BC time type Full time posted on Posted Yesterday time left to apply End Date: June 15, 2025 (29 days left to apply) job requisition id JR101768

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

The Assistant Store Manager ensures consistent profitability of the store by implementing national and regional standards in sales, customer service, merchandising, marketing, public relations, store staff training, reclamation and product donation flow, transportation, and processing of in store donations.

This position is for the Thrift Store at 200 Rutland Road South, Kelowna, B.C. It is a temporary position to cover a medical leave. There is a possibility of the term being extended.

RESPONSIBILITIES and Accountabilities:

• Along with Store Manager, directs all operations of the store to meet sales targets and control expenses while maintaining customer service standards
• Plans store layout to attract customers including window displays and merchandise displays, decides on in-store promotions, auctions and/or special events and keeps abreast of marketing trends by checking competitor’s stock
• Handles customer and donor concerns or complaints in a timely and courteous manner
• Provides excellent customer service by answering and returning phone calls, emails and in-store visits
• Ensures the front tills and POS systems are running correctly, and remediates any breakdowns
• Ensures store donations are received, sorted, and priced appropriately
• Determines and maintains appropriate inventory levels based on spot checks of the store and reviewing weekly sales records
• Protects the store from inventory shrinkage by close visual monitoring
• Ensures attractiveness and cleanliness of the store through “Tidy Maintenance”

STAFF SUPERVISION

• Assists Store Manager in the hiring, onboarding process and with disciplinary matters
• Orientates, supports, trains, evaluates, recognizes, disciplines and terminates in concert with Territorial/National standards`
• Provides direction, leadership and support to staff
• Conducts regular supervision with staff and assists Store Manager with assuring that performance reviews are completed in a timely manner
• Along with Store Manager, ensures staff complete all mandatory training and certifications as required and identify training opportunities
• Oversees forklift, bailer, and trucking operations (including training) and general maintenance of equipment
• Along with Store Manager, ensures effective communication of any policy changes to paid and unpaid mission partners
• Dedicated to personal growth and leadership development by participating in leadership and management training, workshops, and conferences

ADMINISTRATION

• Along with Store Manager, plans, prepares, schedules, and chairs weekly stand-up meetings, monthly staff meetings, and training sessions
• Along with Store Manager, leads Thrift Store Leadership Team meetings;
• In the absence of the Store Manager, the Assistant Store Manager will participate in monthly Management meetings (at our Sutherland location) and Ministry-Wide monthly zoom meetings
• Along with Store Manager, prepares daily and weekly reports for the Community Engagement Manager and Business Manager
• Along with Store Manager, prepares deposit information and sends to Regional Accounting
• Oversees staff scheduling, including approving vacations, sick time, timesheets and enters bi-weekly payroll
• In the absence of the Store Manager, and in coordination with senior management, ensures that HR files, incident reports, disciplinary reports are up to date and kept confidential
• Oversees the discount cards for mission partners
• Works with other Salvation Army agencies to deliver emergency & disaster services as assigned by the Corps Officer

HEALTH AND SAFETY

• Oversees the health and safety of all customers, staff, and volunteers while in the store
• Assists to manages health & safety, labour/employee relations and other related issues at a store level
• Ensures in-store safety for staff and customers (e.g. snow removal, clear fire exits, no obstacles inside/outside store, cleans spillage and maintains store cleanliness dealing with volatile situations); ensures that the property (store) is always secured
• Ensures all mission partners (staff and volunteers) are aware of emergency procedures and are prepared to implement them immediately as necessary
• Ensures the proper procedures are followed in the event of a workplace injury, illness or conducting incident investigations as applicable

FINANCIAL MANAGEMENT

• Along with Store Manager, analyzes store financial statements and strategizes appropriate action to attain financial goals, monitoring the cost of goods (i.e., buying products for all aspects of the store, tracking costs, etc.)
• Ensures all cash operations are carried out according to policy and procedures and ensures deposits are secure
• Ensure opening and closing procedures are followed including daily cash reports, bank deposits, and maintaining / reporting on extra float
• Ensures nightly sales are deposited into the appropriate financial institution
• Along with Store Manager, establishes and manages in-store budget within guidelines; executes budgetary objectives by attaining sales margins, maintaining staffing cost ratios, and profit objectives as established by the region
• May assist Community Engagement and Resources Manager in preparing financial and other requested reports (e.g. sales reports, staffing costs, and payroll data)

NOTE: Not all incumbents perform all the duties described above but perform a similar range of duties.

CRITICAL RELATIONSHIP MANAGEMENT

Works under the direction of the Store Manager and in cooperation with the Community Engagement Manager, Corps Officers and Management team.

Governance Boards and Councils: None

Internal: Thrift Store Leadership Team, Management team (in the absence of the Store Manager), Staff, Volunteers

External: Community, Donors/Supporters, External vendors, Recycling Buyers

MANAGERIAL RESPONSIBILITY:

• Reports to: Store Manager
• Direct reports: between 20-30 staff members
• Assists in overseeing volunteers

FINANCIAL AND MATERIALS MANAGEMENT:

• Considerable material responsibilities (access to cash, donations, proper safekeeping of donations and goods, may have access to personal information, etc.).
• Responsible for use of own resources.
• Provides input regarding departmental budget.

WORKING CONDITIONS:

The incumbent will work in assigned Thrift Store location (both retail store and warehouse/sorting areas)

The incumbent will work under the following disagreeable conditions:

• Garbage
• Hazardous waste materials
• Washrooms
• Odours
• Truck Fumes

• Dealing with angry people

• Work schedule may impact life (weeknights & weekends)

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, professionally, upholding our code of conduct.

education and experience Qualifications:

Education, Qualifications and Certifications:

• Highschool diploma or equivalent Valid driver’s license with a clean driver’s abstract

Experience and Skilled Knowledge Requirements

• 2-3 years of retail experience required

Skills and Capabilities:

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and regulations and abide by The Salvation Army’s health and safety policies and procedures.
• The ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Vulnerable Sector Check (if appropriate).
• Possesses the personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of the donors, customers, and Mission Partners
• Able to work in a consultative, diplomatic, and tactful manner
• Able to work cooperatively and effectively with staff, donors, and the public
• Attention to detail, problem solving and upholds logistical best practices
• Keen sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Strong people and collaborative abilities
• Good oral/written communication skills
• Proven trainer and team-builder competencies
• Adaptability/Innovation
• Effective organizational and time management skills – self-motivated and disciplined self-starter
• Action orientated
• Technical Learning
• Results Driven
• Self-starter
• Communication skills
• Leadership qualities

Compensation:

The target hiring range for this position is $47,664.35 to $59,580.43 with a maximum of $71,496.52.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.