Temporary Administrative Assistance (Customer Service) Associate

Wash LaundrySystems; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in laundry solutions is looking for a temporary Administrative Assistant in Customer Service. The role involves processing orders, managing card requests, and coordinating with teams. Ideal candidates should have a high school diploma and customer service experience, proficient in MS Office, and be able to work independently in a fast-paced environment.

Qualifications

• 1-2 years of customer service experience preferred.
• Ability to work in a fast-paced environment.
• Experience with call center systems is a plus.

Responsibilities

• Process Regular card orders for existing locations.
• Communicate with Sales Rep and Service Managers about shipping packages.
• Create monthly reports for preloaded and refund cards.

Skills

Customer service experience

Strong verbal and written communication skills

Ability to work independently

Team-oriented environment

Education

High school diploma or general education degree (GED)

Tools

MS Office

Call center phone systems

Job description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WEare the company for you. We invite you to bring your passion and experience to our team!

About the role:

This is a temporary Adminstrative assitance position in Customer Service.

What you’ll do:

• Process Regular card orders for existing locations.
• Manage Smart Card inbox.
• Distribute card requests with Admin Team.
• Assign finished card orders to Accounting team for invoicing.
• Once invoices are received, register proper information, program the cards per location and prepare the shipping packages.
• Process Rollout / Upgrades card orders
• Prepare the packages accordingly to the request.
• Coordinate with Sales Support team the card orders.
• Include all materials.
• Communicate with Sales Rep and Service Managers when packages are sent: to customers or via Pouch to the branches.
• Review refund requests in E-ledger, pull information and check for mistakes.
• Program the cards accordingly and record the refund number.
• Create reports and refund lists.
• Print letters and create mail merge with the refund list.
• Prepare envelopes with letters and card refunds and take to mailroom for delivery.
• Based on Debit/Credit Spreadsheet, update Smart laundry with the new codes created.
• Review any missing information for existing locations.
• Update GP for instructions and site codes in Special Instructions.
• House cards and codes: review Superintendent’ card list, print orders, send for invoicing (inventory purposes), and then ship. Also, review Superintendent’ codes list, create codes and send to the email provided on the list.
• Monthly Reports: Create monthly reports for Preloaded Cards, Refunds cards and Monthly card count.
• Dispensers: Coordinate with Part Departments when cards for dispensers are needed. Print request and archive.

What we are looking for:

• • High school diploma or general education degree (GED)
• 1-2 years of customer service experience
• Ability to work in a fast-paced and team-oriented environment
• Must be able to work independently with limited supervision
• Must have strong verbal and written communication skills
• Proficient in MS Office (Outlook, Word and Excel)
• Experience with call center phone systems and reporting is a plus