TEMPLATE - Customer Experience Representative - Operations

Indigo Books & Music Inc.; Fredericton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading retail company in Fredericton seeks a Customer Experience Representative for part-time operations. The role includes daily store support, inventory management, and creating a welcoming atmosphere. Candidates should have prior retail experience but it's not mandatory. This position requires adaptability, strong customer service skills, and flexible availability, including weekends and holidays.

Qualifications

• Experience in retail or specialty retail preferred but not required.
• Adaptability, flexibility, and eagerness to learn.
• Ability to lift medium to large items, up to 40 pounds, using proper techniques.

Responsibilities

• Support daily store operations, including opening procedures.
• Conduct inventory cycle counts and manage returns.
• Foster a warm and welcoming atmosphere in our stores.

Skills

Customer service

Adaptability

Inventory management

Job description

TEMPLATE - Customer Experience Representative - Operations

• Part-time
• Employee Type : Permanent
• Full-Time / Part-Time : Part-Time

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic, and customer-focused people who can help bring our exciting mission to life across our more than 170 stores in Canada, including Indigo, Indigospirit, Chapters, and Coles. We offer diverse opportunities in retail stores, distribution centres, and our home office for those passionate about creating a dynamic and enriching culture.

WHO WE ARE

We love books and all things beautiful

We are Canada’s Cultural Department Store

Books are our heart and soul, and GreatBooks are just the beginning…

We operate by the following principles :

We aim to add joy to our customers’ lives with every interaction

Our goal is to create joyful moments for our customers

We treat each other as valued friends

We inspire each other to do our best work

We seek to ignite creativity and innovation daily

We give back to our communities

You will help foster an environment that promotes authentic employee and customer experiences, guided by our culture and mission of adding joy. You will embody the Indigo Beliefs—being authentic, seeking inspiration, understanding your audience—and influence customers through storytelling that connects them to our brand.

WHAT YOU’LL DO

Support daily store operations, including opening procedures (starting at 6AM)

Conduct inventory cycle counts, replenish stock, manage returns, shelve products, and process incoming merchandise

Create an appealing, stimulating store environment using merchandising standards

Foster a warm and welcoming atmosphere in our stores

Bring joy to our customers’ lives

Use our products to tell engaging stories

Engage and connect with customers on the sales floor

Curate specific product collections for individual customers

Model Indigo’s High Performance Characteristics

Stay informed about new products, promotions, and programs

Prioritize health and safety, encouraging active participation from all

Respond promptly to customer feedback

Hold yourself and others accountable

Own your development and provide ongoing feedback to colleagues and leadership

Share ideas for improving employee and customer experiences with leadership

QUALIFICATIONS

Experience in retail or specialty retail preferred but not required

Adaptability, flexibility, and eagerness to learn all aspects of the store

Commitment to delivering exceptional employee and customer experiences

Ability to be mobile on the sales floor for extended periods

Ability to lift medium to large items, up to 40 pounds, using proper techniques

Flexible availability, including evenings, weekends, holidays, overnight, and early mornings (if needed)

Bilingualism (French / English) required in Québec; additional languages are an asset

At Indigo, we are dedicated to our communities, customers, and each other. We believe diversity and inclusion bring out your full potential and foster a welcoming environment. We encourage applications from all backgrounds, including Black, Indigenous, POC, LGBTQ2+, and people with disabilities. Accommodations are available upon request. Please contact Human Resources at [email] for assistance.

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