TELUS Health Provider Solutions - Marketing Communications Manager (8 months Maternity Coverage)

TELUS Health Provider Solutions - Marketing Communications Manager (8 months Maternity Coverage)

Location: Montréal, QC, CA, H3B 1S6 Ottawa, ON, CA Moncton, NB, CA Qu?bec, QC, CA

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Temporary

Description

As a leading Canadian provider of health technology for Payors and Providers (Payviders), TELUS Health continuously strives to increase value creation, enable interoperability and positively impact health outcomes through our solutions. Our market-leading portfolio extends across the health value chain with robust, backend technology agnostically powering claims adjudication, electronic medical records (EMR) and pharmacy management solutions connecting payors, providers and patients.

Join our team

Help bring TELUS Health’s best-in-class technology solutions into the hands of healthcare professionals as we work together to improve care for Canadians and beyond.

The TELUS Health Provider Marketing team supports the EMR (Electronic Medical Record) and PMS (Pharmacy Management Solutions) solutions, which are designed to streamline work processes and healthcare providers workflows so they can better focus on caring for their patients. Our team is made up of passionate marketing professionals who believe they can make a difference in the lives of our customers. Through best marketing practices, data driven insights and effective go to market execution, we enable our product and sales counterparts to share a powerful story that positions our solutions successfully in the marketplace against our competitors.

We are looking for a Marketing Communications Manager to join our Provider Solution Marketing team, to help us deliver on our mission and vision. In this role, you will drive our client communications calendar, and be responsible for the strategic planning and execution of our customer-facing newsletters and operational communications. You will also play a key role in managing our Likelihood to Recommend annual client survey which is critical to measuring the success of our products and services.

If you believe technology has an important impact on transforming healthcare for all Canadians, thrive in an ambiguous environment and are comfortable with managing varying volumes and priorities, then this is the role for you.

Here’s what you’ll do:

• Leverage your excellent writing and content creation skills to develop, evolve and execute our customer communications and in market messages across our EMR and PMS portfolios
• Develop comprehensive customer communication calendar to effectively streamline customer communication touchpoints
• Using your excellent project management skillset to effectively deploy multiple customer newsletters to ensure timely launch on a monthly, quarterly and bi-annual basis
• Develop strong and collaborative relationship with cross-functional teams from sales, product, and operations to get input and buy-in to drive projects forward
• Support customer facing French translation projects and tasks to ensure our marketing materials and communications are adapted effectively for our Quebec customer segments
• Take on ad hoc requests from leadership team and key stakeholders
• Be prepared for out-of-the-box thinking and trialling different approaches to determine the optimal methods to drive awareness and usage

Qualifications

You’re the missing piece of the puzzle

• Post-secondary degree in relevant field and at least 3 years of experience in marketing and/or communications, preferably in the B2B or healthcare technology industry
• Excellent presentation and written communication skills
• High proficiency with the use of GenAI tools to optimize copies and content
• Strong project management skills with ability to coordinate multiple projects and initiatives in the portfolio
• Fluent in verbal and written French
• Strong bias to action with the ability to work independently to produce the required results
• Experience working and facilitating with cross-functional teams, especially with agency stakeholders to bring marketing initiatives and campaigns to life
• Recognized for your agility, and ability to prioritize work and thrive in a fast paced dynamic environment while managing multiple initiatives

Great-to-haves

• Knowledge of Canadian healthcare environment and current TELUS assets and teams
• Entrepreneurial spirit which will drive passionate ownership and responsibility for the business
• Tenacity, resilience, and leadership that enables you to organize and lead initiatives, overcome challenges, and build solutions
• Self-aware with the ability to give, take, and act on, feedback in a positive way

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $70,000-$106,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.