TELUS Health Provider Solutions - Marketing Communications Manager (8 months Maternity Coverage)

TELUS; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Marketing Communications Manager to enhance client communications and drive strategic marketing initiatives. This role involves developing impactful messaging across healthcare technology solutions, managing a communication calendar, and collaborating with various teams to optimize outreach. If you are passionate about leveraging technology to improve healthcare and excel in dynamic environments, this opportunity is perfect for you. Join a dedicated team committed to transforming patient care through innovative marketing strategies and effective communication.

Qualifications

• 3+ years of marketing and communications experience, preferably in B2B or healthcare.
• Excellent presentation and written communication skills.

Responsibilities

• Develop and execute customer communications across EMR and PMS portfolios.
• Create a comprehensive customer communication calendar.
• Collaborate with cross-functional teams for input and buy-in.

Skills

Marketing Communications

Content Creation

Project Management

French Proficiency

GenAI Tools

Education

Post-secondary degree in relevant field

Job description

TELUS Health Provider Solutions - Marketing Communications Manager (8 months Maternity Coverage)

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Description

As a leading Canadian provider of health technology for Payors and Providers (Payviders), TELUS Health continuously strives to increase value creation, enable interoperability, and positively impact health outcomes through our solutions. Our market-leading portfolio extends across the health value chain with robust, backend technology agnostically powering claims adjudication, electronic medical records (EMR), and pharmacy management solutions connecting payors, providers, and patients.

Join our team and help bring TELUS Health’s best-in-class technology solutions into the hands of healthcare professionals as we work together to improve care for Canadians and beyond. The TELUS Health Provider Marketing team supports EMR (Electronic Medical Record) and PMS (Pharmacy Management Solutions), designed to streamline work processes and healthcare providers' workflows, enabling them to focus more on patient care. Our team comprises passionate marketing professionals committed to making a difference through best practices, data-driven insights, and effective go-to-market strategies.

We are seeking a Marketing Communications Manager to drive our client communications calendar, oversee the strategic planning and execution of customer-facing newsletters and operational communications, and manage our Likelihood to Recommend annual client survey to measure our products' and services' success.

If you believe in the transformative power of technology in healthcare, thrive in ambiguous environments, and can manage varying volumes and priorities, this role is for you.

Responsibilities

• Develop, evolve, and execute customer communications and in-market messages across EMR and PMS portfolios using excellent writing and content creation skills.
• Create and manage a comprehensive customer communication calendar to streamline touchpoints.
• Deploy multiple customer newsletters on a timely basis through effective project management.
• Collaborate with cross-functional teams from sales, product, and operations to gather input and secure buy-in.
• Support French translation projects to ensure marketing materials are effectively adapted for Quebec customers.
• Handle ad hoc requests from leadership and stakeholders.
• Implement out-of-the-box thinking to determine the best methods to increase awareness and usage.

Qualifications

• Post-secondary degree in a relevant field with at least 3 years of marketing and/or communications experience, preferably in B2B or healthcare technology.
• Excellent presentation and written communication skills.
• High proficiency with GenAI tools for content optimization.
• Strong project management skills to coordinate multiple initiatives.
• Fluent in verbal and written French.
• Proactive and able to work independently to achieve results.
• Experience working with cross-functional teams and external agencies.
• Ability to prioritize and thrive in a fast-paced environment.

Additional Skills

• Knowledge of the Canadian healthcare environment and TELUS assets.
• Entrepreneurial spirit and ownership attitude.
• Resilience, leadership, and problem-solving capabilities.
• Self-awareness and receptiveness to feedback.

Advanced English skills are required for interactions with external and internal parties and working with English-only IT tools.