Teller, Seasonal

Middlesex Savings Bank; Golden Horseshoe; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking financial institution as a Seasonal Teller, where your commitment to customer experience and operational excellence will shine. In this role, you will engage with customers, conduct transactions, and recommend services that align with their needs while adhering to compliance protocols. This position offers an opportunity to be a vital part of a collaborative team, ensuring quality service and support for both customers and colleagues. If you are passionate about providing exceptional service and thrive in a dynamic environment, this is the perfect role for you.

Qualifications

• High School diploma required; retail cash handling experience preferred.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Promote strong customer relationships through transactions and product recommendations.
• Ensure operational excellence and compliance with Bank policies.

Skills

Customer Service

Interpersonal Skills

Organizational Skills

Basic Math Skills

Flexibility

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

It is the responsibility of the Seasonal Teller to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank’s core values and mission. This is accomplished by focusing on the customer experience, achievement of operational excellence, focus on performance goals, solid decision making, and a commitment to the success of the Bank and of their team.

The Seasonal Teller promotes strong customer relationships as follows: conducts a wide array of customer transactions; recommends products and services in conformance with established Bank objectives; and assists customers with questions, as requested.

Responsibilities

Customer Experience

Embraces the Customer Experience, including related initiatives. Develops an understanding of customers’ needs and expectations and alerts branch supervisors to opportunities develop new business and grow customer relationships, as appropriate.

Operational Excellence

Ensures quality and accuracy of work. Demonstrates sound technical knowledge, including of Bank products, services and technology services. Stays informed of and adheres to alerts, procedures and policies.

Performs all duties in accordance with prescribed compliance, security and risk protocols. Maintains proficiency in regulatory compliance. Complies with all Bank policies including those pertaining to confidentiality, email, and others.

Teamwork

Is an engaged member of the branch team; steps up as needed to accomplish team objectives. Demonstrates dependability, punctuality and flexibility. Supports branch supervisors in implementing Bank policies, procedures and initiatives and creating a positive work environment.

Credibility

Follows through on tasks and assignments, manages time and priorities effectively and demonstrates flexibility. Expresses ideas well and clearly; uses professional written, verbal and electronic communications. Supports branch, division and Bank’s strategic goals.

Decision Making

Understands and complies with Bank policies and procedures. Is aware of potential risks and alerts branch supervisors as appropriate. Brings requests for exceptions to branch supervisors as appropriate.

Miscellaneous

Performs functions, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers and co-workers. Performs other related and unrelated duties as required.

Requirements

High School diploma or its equivalent. Three to six months of retail cash handling experience preferred. Strong customer service, interpersonal and organizational skills desired. Must possess knowledge of basic math principles and be able to perform basic mathematical procedures. Must possess intermediate technology skills, including knowledge of Microsoft Office. Must be able to work extended and weekend hours. Scheduling and work location flexibility required. Must be able to stand for extended periods of time and lift 25 pounds.

Middlesex Savings Bank is an EO/AA Employer: Min/Fem/Vet/Disabled