Télétravail Occasion de service à la clientèle bilingue - Work at home Bilingual Customer Servi[...]

Teleperformance; Cloud Lake; Remote; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer experience management is seeking Bilingual Customer Service Agents to provide exceptional service to clients. The role involves troubleshooting, maintaining customer relations, and requires fluency in both English and French. With opportunities for paid training and internal advancement, this position is ideal for motivated individuals looking to grow in a supportive environment.

Benefits

Work from home

Paid Training

Employee referral program - $500.00 for every referral hired

Excellent medical, dental and benefits plans

Great perks on everyday products and services

Internal career advancement opportunities

Qualifications

• Must be at least 18 years of age.
• Full-time availability required.
• Excellent verbal and written communication skills in English and French.

Responsibilities

• Provide customer service for installation and maintenance of products.
• Build and maintain positive customer relations with personalized solutions.
• Troubleshoot and resolve technical issues.

Skills

Communication

Bilingualism

Job description

About the job

We are looking for great people to join our team as Bilingual Customer Service Agents. You will proactively identify and offer appropriate solutions that create high customer satisfaction.

Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing. Our company employs around 300.000 people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies. Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

What we offer :

• Work from home
• Paid Training
• Employee referral program - $500.00 for every referral hired
• Excellent medical, dental and benefits plans
• Great perks on everyday products and services with Canada's leading employee perk program
• Internal career advancement opportunities

It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Qualifications

Qualifications :

• Must be at least 18 years of age
• Full time availability
• Excellent home internet hardwired - Wifi is not permitted
• Excellent verbal and written communication skills in English and French
• Bilingualism (French, English, both oral and written) is required to respond to calls from English and French-speaking customers across Canada and worldwide.

Teleperformance encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process. If you are invited to participate in the selection process, we are committed to providing you with the necessary accommodations to best meet your needs.

Responsibilities

Responsibilities :

• Provide customer service with regard to the installation, operation and maintenance of products and applications as well as answer other types of inbound customer queries. With an emphasis on Customer Care.
• Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures. Escalates customer issues as required.
• Responsible for accurate data input using prescribed applications.