Télétravail Occasion de service à la clientèle bilingue - Work at home Bilingual Customer Servi[...]

Employer Industry: Customer Experience Management

Why consider this job opportunity:

1. Paid training provided to help you succeed
2. Employee referral program offering $500 for every referral hired
3. Excellent medical, dental, and benefits plans
4. Great perks on everyday products and services through Canada's leading employee perk program
5. Opportunities for internal career advancement
6. Flexible work-from-home arrangement

What to Expect (Job Responsibilities):

1. Provide customer service related to the installation, operation, and maintenance of products and applications, while addressing other inbound customer queries
2. Build and maintain positive customer relations by offering personalized solutions and ensuring requests are handled appropriately
3. Troubleshoot and resolve technical issues using established diagnostic tools and procedures, escalating customer issues as needed
4. Ensure accurate data input using prescribed applications

What is Required (Qualifications):

1. Must be at least 18 years of age
2. Full-time availability is necessary
3. Excellent hardwired home internet connection (WiFi is not permitted)
4. Excellent verbal and written communication skills in English and French
5. Strong computer skills are essential

How to Stand Out (Preferred Qualifications):

1. Previous experience in a customer service role
2. Familiarity with diagnostic tools and procedures for technical support