Telephone Survey Representative

SQM Group; Vernon; Remote; Full time

Job summary

SQM Group is seeking empathetic Telephone Interviewers to conduct customer feedback interviews. Enjoy a stable schedule with no night or weekend shifts and work remotely or in the office. Attractive hourly wages starting at $18.00, plus monthly bonuses and retention perks.

Benefits

Performance Bonuses

Retention Perks

Extended Health Insurance

Vacation Accrued Weekly

Annual Performance-Based Raises

Qualifications

• 1 to 3 years of general working experience.
• Comfortable with structured and repetitive tasks.
• Confidence using a computer and learning new systems.

Responsibilities

• Conduct brief, professional phone interviews to gather customer feedback.
• Support continuous improvement in service quality across North America.
• Adhere to a predictable schedule, Monday to Friday.

Skills

Verbal Communication

Attention to Detail

Listening Skills

Education

High School Diploma or equivalent

Job description

Join Our Friendly and Supportive Team as a Telephone Interviewer — Ideal for Those Seeking Stability, Flexibility, and Purpose

SQM Group is a recognized leader in customer and employee experience. We work with North America's top Fortune 500 contact centers to improve how organizations serve and support people. We believe that when each person thrives, the whole organization benefits — and that includes you!

We are looking for empathetic, detail-oriented individuals to join our team as Telephone Interviewers. In this role, you will conduct brief, professional phone interviews to gather valuable customer feedback (no telemarketing or sales involved). Your insights will help improve service quality across North America.

Why This Role is Perfect for You

• Stable, Predictable Schedule: Enjoy your evenings and weekends — no night shifts, no weekend work. It is a set schedule Monday to Friday, 8:30 AM – 5:00 PM.
• Remote or In-Office Options: Whether you're looking for the convenience of working from home or the social aspect of an office, we support both. Remote workers must have a quiet and distraction-free working space with an internet connection speed of at least 50 Mbps down and 15 Mbps up. Computer equipment will be provided for all workers. Training is conducted in the office.
• Supportive Environment: Join a team that values work-life balance and personal well-being.
• No Sales, No Soliciting — Just Listening and Learning.

What You Will Receive

• Hourly Wage: Starting at $18.00 per hour.
• Performance Bonuses: Up to $350 per month based on your quality and consistency.
• Retention Perks: $100 bonus after 90 days + 1 additional paid day off at 6 months.
• Benefits:
  • Extended health insurance and benefits
  • Vacation accrued weekly and usable after 90 days
  • Annual performance-based raises

What You Bring

• A passion for listening and helping others be heard
• Strong attention to detail and verbal communication
  
• Comfortable with a structured and repetitive task flow
• Confidence using a computer and learning new systems
• 1 to 3 years of general working experience
• High school or equivalent education.

We’re Hiring With You in Mind
Whether you're rejoining the workforce, looking for more meaningful work, or simply want a role with structure and support — we’d love to hear from you.

Apply today and help us elevate customer service, one conversation at a time.

Only those selected for an interview will be contacted. Upon hiring, all employees are required to do background screening which will be organized by SQM.

We are an equal opportunity employer. It is our policy to provide equal employment opportunity to all persons, regardless of race, religion, color, sex, age, national origin, disability, genetic information or any factor that is a prohibited consideration under applicable law.