TELEPHONE SALES REPRESENTATIVE (Full-Time)

MCI; Nova Scotia; Remote; CAD 30,000 - 45,000; Full time

Job summary

A rapidly growing company is seeking a Telephone Sales Representative to handle inbound and outbound customer service and sales interactions. The position offers extensive training and is ideal for motivated individuals with strong communication skills. Candidates with customer service experience will excel in this entry-level role. The company values growth and offers competitive benefits and a supportive environment.

Benefits

Paid Time Off

Health Benefits

Career Growth opportunities

Paid Training

Casual Dress Code

Qualifications

• Must be 18 years of age or older.
• Experience with data entry utilizing a computer.
• Ability to read and speak English fluently.
• Wired, high-speed internet connection required.
• Typing ability (20+ words per minute).

Responsibilities

• Support customer service and technical support interactions.
• Handle inbound and outbound contacts professionally.
• Document and process customer claims accurately.
• Attend meetings and training to stay up to date.
• Comply with all attendance and work schedule requirements.

Skills

Excellent communication skills

Organizational skills

Customer service oriented

Problem-solving aptitude

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

TELEPHONE SALES REPRESENTATIVE

Looking for opportunities to work for a rapidly growing company? We are looking for sales representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, set appointments, and make sales via outbound calls. We provide best-in-class training, support, and growth potential. If you have a positive and persuasive personality with drive to succeed, this is the career for you.

Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable. There are a wide variety of project openings representing some of the most recognizable brands in the world. Schedules vary by site and program, but we can usually find something that works for everyone.

This is an entry-level position with on-the-job paid training. Compensation is commensurate with experience. Prior contact center experience isn’t required, but experience in customer service, tech support, inside sales or back-office support is a plus.

Position Responsibilities

What does someone in this role actually do?

This position supports customer service, technical support, and customer sales interactions. You will interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

Essential Duties

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problem solving and effective call handling
• Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Qualifications

Wonder if you are a good fit?

It's about building relationships and turning the knowledge gained in training into customer wins. Representatives provide over-the-phone customer service, sales, and technical support. We offer world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates are highly motivated, energetic, and dedicated.

Required

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data entry utilizing a computer
• Ability to read and speak English fluently
• Wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• Typing ability (20+ words per minute)
• Ability to work regularly scheduled shifts within hours of operation including training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and ability to learn new and complex systems
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem-solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Excellent interpersonal skills and ability to build relationships with team and customers

Preferred (Not Required)

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center
• State or Federal work experience

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to program and location

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Compensation Details

Want an employer that values your contribution?

At MCI, compensation and benefits packages are designed to be competitive and to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI:

We offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays
• Health Benefits: Full-time employees eligible for supplemental health coverage
• Life Insurance: Life insurance options
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: Focus on internal promotions and advancement opportunities
• Paid Training: Learn new skills while earning a paycheck
• Fun, Engaging Work Environment: Team-oriented culture
• Casual Dress Code: Comfortable work environment

Compensation & Benefits that Fit Your Life

MCI tailors offerings to fit diverse teams across locations. Benefits may vary by geography, but the core commitment remains: rewarding effort, providing growth opportunities, and valuing employees.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The role is largely sedentary, requiring long periods of sitting/standing while using a computer and headset. Occasional movement, lifting up to 40 pounds, and using office equipment may be required.

Reasonable Accommodation

In line with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request. Contact Human Resources for accommodations.

Diversity and Equality

All aspects of employment at MCI are based on merit and qualifications. MCI maintains a discrimination-free work environment and will consider qualified applicants with criminal histories as required by law. MCI adheres to equal opportunity principles and provides reasonable accommodations as required.

About MCI (Parent Company)

MCI helps customers tackle CX and DX challenges with industry-leading solutions. MCI provides BPO, staff augmentation, contact center services, and IT services across multiple locations. MCI employs 10,000+ with 150+ North American client partners across brands including MCI BPO, MarketForce, The Sydney Call Center, and more.

Disclaimer

The job description provides a general overview of the role. It is not all-inclusive. Duties may be added or changed by management. This description is not an employment contract and may be revised at any time.