Telephone Adjuster Trainee - National General

National General; Ontario; On-site; CAD 47,000 - 55,000; Full time

Job summary

National General Insurance is seeking an MD Telephone Adjuster Trainee to join their team in Ontario, Canada. This entry-level position involves investigating auto claims, determining coverage, and providing excellent customer service. Ideal candidates will possess a Bachelor's degree and have a passion for the insurance industry, contributing to a diverse and inclusive work environment.

Qualifications

• Preferred Bachelor's degree in a relevant field.
• 0-2 years experience in a related role.
• Basic understanding of systems and technology used within the company.

Responsibilities

• Handles basic investigation regarding auto claims.
• Identifies customer needs and works to meet those needs.
• Partners to determine subrogation or fraud potential.

Skills

Customer service skills

Basic understanding of insurance policies

Investigation skills

Education

4-year Bachelor's Degree

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto, accident, and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers.

Job Description

National General Insurance is currently hiring for an MD Telephone Adjuster Trainee. The ideal candidate will be able to work in-office at our Ontario, California location.

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents. This role determines coverage, liability, damages, and otherwise adjusts and negotiates claims within authority.

Key Responsibilities

• Handles basic investigation regarding most aspects of auto claims (coverage, liability, and damages)
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Applies a basic understanding of systems and technology used within the company
• Partners to determine subrogation or fraud potential and how to handle
• Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Begins recognizing and identifying body parts of a vehicle and other potential property damage

Education

• 4-year Bachelor's Degree (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Pay Transparency :

National General offers a robust Total Rewards package including a base salary. The base range for this role is $47,500–$55,000, which may vary based on internal equity, skills, knowledge, and experience. Additional financial components and benefits are included depending on the position.

At National General, we believe in creating a flexible environment that fosters connection and belonging. We are recognized for our inclusivity and diversity, empowering everyone to lead, innovate, and contribute to the community.

About Us

National General Holdings Corp., part of the Allstate family, is headquartered in New York City. Founded in 1939, with a financial strength rating of A– from A.M. Best, we provide a variety of personal and commercial insurance products, including auto, homeowners, umbrella, recreational vehicles, and more.

Our Partners

We collaborate with numerous companies and agencies such as Direct General Auto & Life, Century-National Insurance, and others to deliver comprehensive insurance solutions.

We are an Equal Opportunity employer. All qualified applicants will receive consideration regardless of protected characteristics. Candidates must have authorization to work in the U.S. without sponsorship. For assistance or accommodations, contact NGIC main office at [phone].