TeleNurse - Healthlink BC Burnaby or Langley, BC

PHSA; Burnaby; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player in telehealth services is seeking dedicated TeleNurses for multiple full-time opportunities. As a TeleNurse, you will play a crucial role in delivering safe and ethical telehealth nursing, utilizing your expertise to support clients through effective communication and problem-solving. This role offers a dynamic work environment where your contributions directly impact patient care. With comprehensive training and a commitment to diversity and reconciliation, this is an exciting opportunity to grow your career while making a difference in the community. If you are passionate about healthcare and ready for a rewarding challenge, we encourage you to apply.

Benefits

Opportunities for growth and recognition

Access to extensive training

Comprehensive benefits

Generous leave entitlements

Discount programs through WorkPerks

Qualifications

• Graduation from an approved School of Nursing with current registration as an RN.
• Minimum three years recent experience in acute care or community health.

Responsibilities

• Provide telehealth nursing in accordance with clinical guidelines.
• Respond to calls and document feedback for quality improvement.
• Collaborate with health professionals and maintain care standards.

Skills

Telehealth Nursing

Communication Skills

Analytical Skills

Problem-Solving Skills

Teamwork

Education

Registered Nurse (RN)

Tools

Contact Centre Software

Job description

TeleNurse - Multiple Full Time Opportunities Available!

HealthLink BC

Burnaby or Langley, BC

Are you looking for a change? Have you been interested in learning more about Telenursing?

The telenurse is responsible for providing safe, competent, and ethical telehealth nursing in accordance with HLBC mission, strategic plan, legislative requirements, operational policies, and clinical guidelines. Adhering to the College of Registered Nurses of BC standards and other best practice approaches, the telenurse applies the nursing process of assessment, planning, implementation, evaluation, and documentation of care to contact centre clients.

What you'll do

1. Respond to or initiate telephone calls from callers, or their designates, utilizing customer service and therapeutic communication skills.
2. Recommend resources, acquisitions, and activities to enhance telehealth nursing practice and client care.
3. Document and forward compliments and complaints from callers to support quality improvement and risk management activities; contribute to incident investigations as requested.
4. Maintain current clinical knowledge in prevention, wellness promotion, health risk assessment, self-care management, chronic disease management, and consumer health education, among other programs supporting caller needs for triage, education, and referral.
5. Apply knowledge competently; promote an integrated self-care health program and shared decision-making.
6. Collaborate with other health professionals by making appropriate referrals.
7. Monitor call flow, contribute to service targets, and maintain care standards. Collect statistics and recommend technological or resource enhancements.
8. Communicate operational or resource changes and escalate issues appropriately.

What you bring

• Graduation from an approved School of Nursing with current registration as an RN with BCCNM.
• Minimum three years recent experience in acute care, community health, public health, or continuing care.

You will also have the ability to:

• Work in a fast-paced, multi-faceted contact centre environment.
• Communicate effectively both verbally and in writing.
• Demonstrate listening skills and keyboard at least 30 WPM.
• Operate relevant software and equipment.
• Work as part of a team and in a highly monitored environment.
• Demonstrate analytical and problem-solving skills.
• Prioritize and organize work efficiently.
• Physically perform duties as required.
• Show awareness of and commitment to Indigenous reconciliation efforts, including understanding social, economic, political, and historical impacts on Indigenous communities and familiarity with related reports and legislation.

What we bring

Every PHSA employee contributes to providing the best possible patient care and benefits from programs supporting health, wellness, and professional development, including:

• Opportunities for growth and recognition.
• Access to extensive training, including Indigenous Cultural Safety courses.
• Comprehensive benefits, pension, and wellness resources.
• Generous leave entitlements and holiday benefits.
• Discount programs through WorkPerks.

Job Details

Type: Multiple Opportunities (temporary and permanent)

Wage: $41.42 - $59.52/hour

Location: Burnaby, BC or Langley, BC (NOT REMOTE)

Application deadline: Until filled

Hours: Rotating days and schedules

About Us

Healthlink BC operates as part of the Ministry of Health, providing 24/7 telehealth services across BC and Yukon. Our multidisciplinary team delivers health information and advice via phone and web, supporting the health system and public health initiatives. We are committed to diversity, inclusion, and reconciliation, supporting Indigenous communities and respecting their rights and cultures.