Telecommunication Student

Co-operators; Guelph, Mississauga, Burlington, Toronto; Hybrid; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Length of internship 16 weeks

Personal days

Flexible work schedule

Job summary

CGL's Information Technology team in Ontario offers a 16-week co-op opportunity in a hybrid work setting (2 days in office). As a Student IT Support, you will help maintain the Genesys Cloud telephony platform, handle user provisioning, and troubleshoot incidents to ensure reliable service.

You will collaborate with the Service Desk and other tech teams while developing essential IT skills. Ideal candidates are pursuing a bachelor’s degree in IT or related field, with strong analytical and

Qualifications

• Currently pursuing a bachelor's degree in IT or related discipline.
• Strong analytic and critical thinking skills with attention to detail.
• Excellent communication (written and verbal) and collaboration skills.
• Bilingual English/French is an asset.
• Organized, curious, and willing to ask questions.
• Interest in the insurance industry and a desire to learn.
• Available to work from Guelph, Burlington, or Mississauga office.

Responsibilities

• Provide administrative tasks for the enterprise telephony platform; Genesys Cloud.
• Process user additions, deletions, and changes to ensure access and features.
• Troubleshoot daily telephony incidents and call quality issues.
• Collaborate with support teams to streamline escalation paths.
• Suggest workflow and documentation improvements based on incidents.

Skills

Genesys Cloud administration

Technical support

Analytical thinking

Communication skills

Education

Pursuing bachelor's degree in Information Technology or related field

Tools

Genesys Cloud

Job description

Company: CGL

Department: Information Technology

Employment Type: Student

Work Model: Hybrid (2 days in office)

Language: English is required, French is an asset.

The Opportunity:

We are a leading Canadian financial services co‑operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

OurInformation Technologyteam aspires to be a leader in applying technology to power business strategies. We connect concepts with solutions to create value and efficiencies for our clients, employees, and communities. Our success is driven by our skilled and diverse team who are passionate about excellence, innovation, and agility.

As the Co‑op Student you will provide technical support for the enterprise telephony platform, Genesys Cloud. In this role, you will be responsible for completing administrative tasks and troubleshooting technical incidents to ensure reliable system performance.

How you will create impact:

• Completion of daily tasks
  • Efficiently process user additions, deletions, and changes within Genesys Cloud, ensuring employees have timely and accurate access to the telephony platform and correct features.
  • Minimize onboarding delays and reduce downtime by maintaining accurate user profiles, extensions/DID’s, queue assignments, etc.
• Troubleshooting of daily incidents
• Proactively and reactively troubleshoot telephony‑related incidents, including call quality issues, connectivity problems, and configuration errors.
• Recommend improvements to workflows, documentation, and support models when inefficiencies are discovered.
• Collaborate with support teams (Service Desk, Technical Platform Support, etc.) to assist with troubleshooting or to streamline escalation paths and processes.

To join our team:

• You are pursuing a bachelor's degree, preferably in Information Technology or a related discipline.
• Strong analytic and critical thinking skills, with attention to detail.
• Excellent communication (written and verbal) and collaboration skills
• Bilingual language capabilities in English and French will be an asset.
• Organized, curious, and willing to ask questions.
• Interest in the insurance industry and a desire to learn.
• Available to work from our Guelph, Burlington, or Mississauga office.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.
• You are able to follow both written and verbal instructions.
• You work well independently to manage requests and troubleshoot issues, while also collaborating effectively with teams to resolve incidents and improve overall telephony operations.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Length of internship of 16 weeks
• Personal days, flexible work schedule
• Possibility to extend contract during your studies