TELECARE OFFICE ASSISTANT

Northern Health; Prince George; On-site; CAD 45,000 - 55,000; Full time

Job summary

Northern Health is seeking a Tele-Care Office Assistant to support the Primary & Community Care department in Prince George. This role focuses on operational and administrative support to enhance service delivery through virtual means. The ideal candidate will possess a blend of education and recent healthcare experience, ensuring a high standard of care in a busy environment.

Benefits

Comprehensive benefits including health/dental and pension plans.

Three weeks vacation after one year of service.

Moving expenses support for eligible roles.

Employee referral program.

Training and leadership development.

Outdoor activities and short commutes.

Loan Forgiveness Programs for eligible professions.

Qualifications

• Grade 12 education is mandatory.
• Completion of an Office Assistant Course with two years of healthcare experience required.
• Clinical background preferred.

Responsibilities

• Manage lab requisitions and assist with booking public health requests.
• Format and send consultations while ensuring appointment accuracy.
• Communicate with primary care providers and patients.

Skills

Attention to detail

Effective communication

Knowledge of clinical processes

Typing speed of 40 WPM

Ability to work in a fast-paced virtual environment

Education

Grade 12

Graduation from an Office Assistant Course

Tools

MOIS

Job description

Position Summary

Northern Health is seeking an experienced, efficient, and self-directed Tele-Care Office Assistant to support the Primary & Community Care department.

The Tele-Care Office Assistant (TOA) functions as a member of the Tele-Care interprofessional team, supporting providers and the team in delivering safe, efficient, and quality primary services through virtual support services. The role involves operational and administrative support at the virtual Tele-Care clinic, workspace management in MOIS, and communication with primary care providers, testing locations, and patients.

Key responsibilities include formatting and sending consultations, managing lab requisitions, assisting with booking public health requests, following up on lab results, sending sick notes, and ensuring appointment bookings are accurate.

Prince George

Prince George is the hub of business, education, health, and culture in northern British Columbia, serving a rural population of about 300,000. The city offers a low cost of living, high standard of living, and a vibrant community. It is home to the University of Northern British Columbia and is known for its outdoor activities and scenic beauty. For more information, visit Prince George.

What Northern Health has to offer you!

• Comprehensive benefits including health/dental and pension plans.
• Three weeks vacation after one year of service.
• Moving expenses support for eligible roles.
• Employee referral program.
• Training and leadership development.
• Outdoor activities and short commutes.
• Loan Forgiveness Programs for eligible professions.

Application Requirements:

• Upload registration number (if applicable).
• Provide supporting documents for education/qualifications, such as certificates, transcripts, cover letter, and resume.

International Applicants: Please review the steps on our Northern Health careers page.

Qualifications

• Grade 12.
• Graduation from an Office Assistant Course with two years recent healthcare experience, or equivalent education/training.
• Clinical background preferred.

Skills and Abilities:

• Experience with MOIS.
• Attention to detail and process adherence.
• Knowledge of clinical processes and medical terminology.
• Effective communication skills.
• Typing speed of 40 WPM.
• Ability to operate related equipment.
• Ability to work in a fast-paced virtual environment.
• Physical ability to perform duties.

Who we are

Northern Health serves over 300,000 people across a vast region, employing more than 7,000 staff, with facilities including hospitals, long-term care, and public health units. We are committed to providing exceptional healthcare in Northern BC.