TechOps Engineer

NTT Data Americas, Inc.; Halifax; Remote; CAD 47,000 - 69,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Discount Perks

Job summary

NTT DATA is seeking a Tech Operations Engineer to support and maintain enterprise applications across tools like JIRA, GitHub, Workfront, Kronos, and Azure DevOps in a remote Canada-based role. The ideal candidate has 3+ years in Tech Operations, hands-on experience with cloud environments and CI/CD, and a strong focus on patches, deployments, and incident response.

Excellent communication and collaboration are essential for success.

Qualifications

• 3+ years in Tech Operations or Application Support roles.
• Hands-on experience with JIRA, GitHub, and Azure DevOps.
• Strong understanding of patching, version management, and deployment processes.
• Familiarity with cloud environments and CI/CD pipelines.

Responsibilities

• Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps.
• Perform patching, version upgrades, and maintenance of supported applications.
• Support deployment activities for Run applications, ensuring adherence to change management processes.
• Monitor application health and proactively address performance or availability issues.
• Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines.
• Maintain documentation for configurations, patches, and operational procedures.
• Ensure compliance with security standards and governance policies.
• Provide customer-focused support and timely communication during incidents and planned maintenance.
• Participate in on-call rotations and provide after-hours support when required.

Skills

App administration

Troubleshooting

ITIL processes & SLA

Security & compliance

Communication & collaboration

Adaptability in fast-paced env

On-call support readiness

Tools

JIRA

GitHub

Azure DevOps

Workfront

Kronos

MetricStream (GRC)

Job description

Company Overview

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Job Description

Tech Operations Engineer

We are looking for a Tech Operations Engineer to support and maintain critical enterprise applications and tools. This role involves managing platforms such as JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps, ensuring smooth operations, patching, version upgrades, and deployment support for Run applications.

Key Responsibilities

• Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps.
• Perform patching, version upgrades, and maintenance of supported applications.
• Support deployment activities for Run applications, ensuring adherence to change management processes.
• Monitor application health and proactively address performance or availability issues.
• Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines.
• Maintain documentation for configurations, patches, and operational procedures.
• Ensure compliance with security standards and governance policies.
• Provide customer-focused support and timely communication during incidents and planned maintenance.
• Participate in on-call rotations and provide after-hours support when required.

Mandatory Experience

• 3+ years in Tech Operations or Application Support roles.
• Hands‑on experience with JIRA, GitHub, and Azure DevOps.
• Strong understanding of patching, software version management, and deployment processes.
• Familiarity with cloud environments (AWS/Azure) and CI/CD pipelines.

Required Skills

• Expertise in application administration and troubleshooting.
• Knowledge of ITIL processes and SLA adherence.
• Strong understanding of security and compliance practices.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to provide support during off-hours and weekends as needed.

Nice to Have

• Experience with GRC platforms like MetricStream.
• Knowledge of Agile and DevOps practices.
• Exposure to automation tools for patching and deployments.

Benefits

• This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this remote role is $34 to $50/hour . This range reflects the minimum and maximum target compensation for the position across all Canada locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.