Remote Enterprise Tech Operations Engineer

NTT Data Americas, Inc.

Halifax

Remote

CAD 47,000 - 69,000

Full time

7 days ago

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Benefits offered by this job

Employee Assistance Program (EAP)

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Job summary

NTT DATA is seeking a Tech Operations Engineer to support and maintain enterprise applications across tools like JIRA, GitHub, Workfront, Kronos, and Azure DevOps in a remote Canada-based role. The ideal candidate has 3+ years in Tech Operations, hands-on experience with cloud environments and CI/CD, and a strong focus on patches, deployments, and incident response.

Excellent communication and collaboration are essential for success.

Qualifications

3+ years in Tech Operations or Application Support roles.
Hands-on experience with JIRA, GitHub, and Azure DevOps.
Strong understanding of patching, version management, and deployment processes.
Familiarity with cloud environments and CI/CD pipelines.

Responsibilities

Provide end-to-end support for enterprise tools including JIRA, GitHub, Workfront, Kronos, MetricStream (GRC), and Azure DevOps.
Perform patching, version upgrades, and maintenance of supported applications.
Support deployment activities for Run applications, ensuring adherence to change management processes.
Monitor application health and proactively address performance or availability issues.
Collaborate with development and infrastructure teams to troubleshoot and resolve incidents within SLA timelines.
Maintain documentation for configurations, patches, and operational procedures.
Ensure compliance with security standards and governance policies.
Provide customer-focused support and timely communication during incidents and planned maintenance.
Participate in on-call rotations and provide after-hours support when required.