TECHNOLOGY SUPPORT TECHNICIAN, Full-time position, 12 months/yr.

Monroe 2-Orleans BOCES; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established educational organization is seeking a dedicated technology support specialist to enhance the integration of technology in various educational settings. This role involves setting up and supporting computing devices, troubleshooting technical issues, and training users on essential software. The ideal candidate will possess a strong background in IT, showcasing skills in network configuration and user support. Join a vibrant team committed to fostering a technology-rich environment for both staff and students, where your contributions will have a lasting impact on educational success and innovation.

Qualifications

• High school graduation or equivalent plus relevant IT experience required.
• Experience in troubleshooting and maintaining computer networks is essential.

Responsibilities

• Assist in integrating technology for staff and students across BOCES.
• Troubleshoot and resolve hardware and software issues as needed.

Skills

Troubleshooting

Technical Support

Computer Operations

Network Configuration

User Training

Education

High School Diploma or Equivalency

Associate Degree in Information Technology

Course in Computer Operations and Repair

Tools

Microsoft SCCM

Heat Help Desk System

Microsoft Office

Job description

Assist staff and students in the integration of technology throughout the BOCES. Set up and support computing devices and software in operational order within our local area network environment. Set up and support other A/V equipment throughout the district.

Assist internal and district Instructional Technology Support team with the following:

1. Configure and set up classroom and administrative technology hardware/software on the BOCES network.
2. Install new/upgraded applications/software locally and remotely utilizing central management software solution (i.e., Microsoft SCCM).
3. As needed, train users on basic computer operations on various software packages (i.e., Microsoft Office) to meet staff needs.
4. Sit on the organization help desk to answer/support questions to resolve various technology problems and follow up on-site as needed.
5. Troubleshoot and resolve various technology problems (both hardware and software).
6. Ensure both hardware and software inventories are accurate and up to date as moves/additions/changes occur.
7. Actively update the organization’s help desk system (Heat) as work is initiated and completed.
8. Respond to calls as they are assigned.
9. Perform other duties appropriate to this position as assigned.

To apply:

1. Register to create a new account: https://monroe2boces.recruitfront.com/Account/Login
2. Complete the Required Application Type for the position (refer to the top of the posting).
3. Once the application type is completed, find the job posting under Job Opportunities. Click 'Apply Now' at the bottom of the posting.

*You will receive a confirmation email once you have successfully applied to the job posting.

Graduation from high school or possession of an equivalency diploma, plus EITHER:

1. Graduation from a regionally accredited or New York State registered college or university with an associate degree in an information technology related field; OR
2. Two (2) years of paid full-time or its part-time equivalent experience in the operation, installation, or maintenance/repair of computer network server or network operating system; OR
3. Successful completion of a recognized course in computer operations and repair such as training courses offered by the military, computer hardware vendors or consultants or any other training course providing “hands on” computer operation experience, plus one (1) year paid full-time or its part-time equivalent experience as described in (2); OR
4. Any equivalent combination of education and experience as defined by the limits of (1), (2), or (3) above.