TECHNOLOGY SUPPORT SPECIALIST : LEVEL I

York Region District School Board; New Brunswick; On-site; CAD 53,000 - 74,000; Full time

Job summary

Join a dynamic team as a Technology Support Specialist, where you will provide essential technical support across various educational facilities. This role involves diagnosing hardware and software issues, maintaining inventory records, and collaborating with IT professionals to solve complex challenges. With a commitment to learning and a focus on client-centric service, you will play a pivotal role in enhancing the technological landscape of the Anglophone North School District. If you are passionate about technology and education, this is your opportunity to make a meaningful impact.

Qualifications

• Completion of a recognized Computer Technology program or relevant work experience.
• Exceptional communication and interpersonal skills are essential.

Responsibilities

• Deliver exceptional client support and resolve hardware/software issues.
• Travel to multiple school sites for on-site technical assistance.

Skills

Hardware Troubleshooting

Software Troubleshooting

Client Support

Communication Skills

Organizational Skills

Education

Computer Technology Program

Industry-recognized Certifications

Job description

IT SHARED SERVICES – ANGLOPHONE NORTH SCHOOL DISTRICT invites applications for the following temporary position:

Position: Technology Support Specialist: Level I

Location: Bathurst Education Center

Union: Public Service Alliance of Canada, Local 60702, School Business Officials Group

Effective: May 2025 to June 2026

Join our dynamic team as a Technical Support Specialist and make a meaningful impact by providing essential guidance and technical support to various education facilities.

Under the direction of the IT Operations Supervisor, this role encompasses the following:

Key Responsibilities:

1. Client-Centric Support: Deliver exceptional support to clients, ensuring their technological needs are met promptly and efficiently.
2. Hardware and Software Solutions: Diagnose and resolve hardware and software issues in a multi-vendor hybrid environment.
3. On-Site Assistance: Travel to multiple school sites to provide technical support and effectively address any issues.
4. Information Management: Maintain precise records of hardware and software inventory, oversee equipment distribution, and support procurement and deployment efforts.
5. Streamlined Documentation: Efficiently complete and manage necessary paperwork, including service requests, building systems information, and equipment inventory records.
6. Collaborative Problem-Solving: Partner with IT Operations Supervisors, Information Systems Managers, and fellow team members to tackle complex technical challenges.
7. Policy Compliance: Adhere to established protocols, policies, and procedures.
8. Commitment to Learning: Participate in both self-directed and provided training to remain current with industry trends, continually enhancing both technical proficiency and soft skills.

Qualifications:

• Successful completion of a recognized Computer Technology program or relevant work experience may be considered.
• Industry-recognized certifications would be an asset.
• Previous experience in hardware and software troubleshooting is an advantage.
• Exceptional communication and interpersonal skills.
• Willingness and ability to travel to multiple school locations as required.
• Must have a valid driver's license and transportation.

Necessary Special Requirements:

• Must be able to work as part of a team and independently with a diverse client base.
• Must be physically fit, as this position requires lifting an average of 40 lbs. and standing for long periods.
• Must have good organizational skills.

Salary:

This is a unionized PSAC position under the School Business Official 3 Pay Band ($53,196 to $73,398 annually).

Application:

Please include a current resume, cover letter, and the names of two work-related references. Apply directly online at our application portal. Demonstrate the essential qualifications clearly to be considered. Only those selected for an interview will be contacted. A criminal record check is required for the successful candidate.

Competition closes Thursday, May 8, 2025, at 12:00 PM.

We are committed to employment equity. Join us to help shape the future of learning through technology! All facilities in Anglophone North School District are scent-reduced environments.

IT Shared Services – Anglophone School Districts
Partners in Education for Innovative Technology Solutions
Head Office: 490 Woodward Avenue, Saint John, NB E2K 5N3
Phone: [phone]