Technology Support Specialist

BFL Canada; Winnipeg; On-site; CAD 45,000 - 65,000; Full time

Job summary

BFL Canada is seeking a Technology Support Specialist for its Winnipeg office. This role involves providing on-site technical support for staff, managing support calls, and assisting with hardware and software issues. Ideal candidates will have IT experience and strong communication skills in a dynamic team environment.

Benefits

Medical and Dental Coverage

Wellness Allowances

Hybrid Work Model

Qualifications

• At least two years of IT experience.
• Excellent communication and interpersonal skills.
• Advanced knowledge of Microsoft Office and Windows.

Responsibilities

• Provide on-site technical support for hardware and software.
• Manage support calls and update the support database.
• Assist staff remotely using tools.

Skills

Communication

Interpersonal Skills

Technical Support

Troubleshooting

Time Management

Education

College Certificate in PC Support

Tools

Microsoft Office 2019

Windows 10

Windows 11

Job description

We offer more than a job, we offer a career!

• We support our employees in shaping their careers by encouraging continuing education and investing in training and development.
• We prioritize our employees to enable personal and professional growth through motivating and rewarding projects and challenges.
• We inspire passion by promoting integrity, respect, diversity, and community support.
• We are a dynamic team where entrepreneurship, innovation, and collaboration are core values.
• We offer competitive salaries and benefits from day one, including medical and dental coverage, telemedicine, assistance programs, and retirement plans.
• We value work-life balance with a hybrid work model, wellness allowances, and social activities year-round.

We are seeking a Technology Support Specialist to join our Winnipeg Office!

As part of our IT Team, you will provide on-site technical support for staff on software applications and hardware.

Your daily responsibilities include:

• Providing technical support for software and hardware (printers, smartphones, monitors, terminals, etc.).
• Managing support calls: opening, monitoring, escalating, resolving, and following up promptly.
• Offering troubleshooting assistance and staff training on hardware and software issues.
• Maintaining knowledge of critical software applications and firm-owned software.
• Updating the support database and generating reports as needed.
• Communicating effectively with IT team members.
• Escalating complex issues and following up accordingly.
• Contributing to the development of support standards, policies, and procedures, and testing new software.
• Using remote access tools to assist staff remotely.
• Remaining accessible via a company smartphone during working hours.
• Performing other related duties as assigned.

Our ideal candidate has:

• At least two years of IT experience.
• A college certificate in PC support or equivalent experience.
• Excellent communication and interpersonal skills as a team player.
• Advanced knowledge of Microsoft Office 2019 or Office 365.
• Proficiency in Windows 10 and 11.
• Ability to prioritize tasks, exercise good judgment, and work under pressure.
• Availability during normal working hours, 8:30 am to 4:30 pm.

About us:

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is a leading employee-owned risk management, insurance brokerage, and employee benefits consulting firm in North America, with over 1,450 professionals across 27 offices. Through our LION network, we provide global insurance access in over 140 countries.

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