Technology Specialist, Networking

Durham Region (The Regional Municipality of Durham); Whitby; On-site; CAD 67,000 - 74,000; Full time

Job summary

Region of Durham is seeking a Network Administrator to lead the administration, maintenance and improvement of our enterprise network resources from the Whitby headquarters. You will design, implement and operate LAN/WAN and wireless infrastructure, using AI-enabled tools to support reliability and efficiency.

The role requires a Diploma in Computer Systems Technology or equivalent, experience with Cisco gear, Windows servers, IP networking and network security.

Qualifications

• Three-year Computer Systems Technology diploma or equivalent combination of education and related work experience.
• Experience configuring and maintaining server and client operating systems (Windows 10/11, Windows Server 2016/2019/2022).
• Experience installing, configuring, testing, maintaining and replacing Cisco routers, switches and enterprise wireless infrastructure.
• Experience supporting Cisco APs, WLCs, Cisco Catalyst Center, ISE, SNA and related network management tools.
• Experience using network management tools and protocols to analyze traffic and security events, including SNMP.
• Knowledge of IP networking (TCP/IP, DHCP, DNS, VLANs, VPNs, QoS, VoIP).
• Demonstrated ability to use AI-enabled tools like Microsoft Copilot responsibly in research and reporting.

Responsibilities

• Diagnose and resolve network connectivity, performance and availability problems.
• Monitor network capacity, performance, availability and security.
• Install, configure, test, maintain and replace network infrastructure software and hardware.
• Lead or participate in network projects and modernization initiatives.
• Maintain network diagrams, configurations and documentation.
• Provide after-hours support on a rotating standby schedule.

Skills

Interpersonal communication

Time management

Project management

Troubleshooting

Independent work

Education

Three-year Computer Systems Technology diploma

Tools

Cisco routers and switches

Cisco Wireless infrastructure

Cisco ISE / SNA tools

SNMP

Microsoft Copilot

Job description

Diversity, Equity and Inclusion Statement

The Region of Durham is committed to advancing equity, diversity and inclusion within our organization and the communities we serve. We welcome and encourage applications from people who are Indigenous, racialized persons, women, persons with disabilities, members of LGBTQ2S+ communities, and others who may contribute to the further diversification of our workforce, including those who experience systemic barriers. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, accommodation will be provided throughout the recruitment process upon request, based on any Code-protected ground.

Location

This position is located at Regional HQ, Whitby, Ontario.

Reporting to the Supervisor, Infrastructure and Networking, the successful candidate will provide a lead role in the administration, maintenance and continuous improvement of network resources. The incumbent will support the design, implementation and operation of the Region's Local Area Network, Wide Area Network and enterprise wireless infrastructure, and will use approved automation, analytics and artificial intelligence-enabled tools to support service reliability and operational efficiency.

The incumbent will:

• Diagnose and resolve network connectivity, performance and availability problems
• Integrate new systems and technologies into the existing network architecture
• Monitor network capacity, performance, availability and security
• Install, configure, test, maintain, upgrade and replace network infrastructure software and hardware
• Administer and support Cisco routers, switches, wireless access points (APs), Wireless LAN Controllers (WLCs), Cisco Catalyst Center, Cisco ISE, and Cisco Secure Network Analytics (SNA)
• Use network management and analytics tools to assess traffic patterns, telemetry, capacity, performance and security events
• Support secure network access, segmentation and incident response activities
• Maintain network diagrams, configurations, standards, procedures and technical documentation
• Lead or participate in network projects, infrastructure modernization and technology implementations
• Assess network infrastructure for hardware, software, security and capacity deficiencies and advise management of the preferred course of action
• Use approved AI-enabled tools, including Microsoft Copilot, in support of technical research, information analysis, troubleshooting, technical documentation, reports and communications, while reviewing, understanding and validating the outputs.

The successful applicant will possess:

• A three-year Computer Systems Technology diploma, or an equivalent combination of education and related work experience
• Experience configuring and maintaining server and client operating systems, including Microsoft Windows 10/11 and Windows Server 2016/2019/2022
• Experience installing, configuring, testing, maintaining and replacing Cisco routers, switches and enterprise wireless infrastructure
• Experience supporting Cisco APs, WLCs, Cisco Catalyst Center, ISE, SNA and related network management and monitoring tools
• Experience using network management tools and protocols to analyze traffic, capacity, performance and security events, including SNMP and protocol analysis
• Knowledge of IP network communication protocols and technologies, including TCP/IP, DHCP, DNS, VLANs, VPNs, routing, VoIP, QoS and wireless networking
• Knowledge of network security, secure access, segmentation and related best practices
• Demonstrated ability to use Microsoft Copilot and other approved AI-enabled tools effectively and responsibly in support of technical research, information analysis, troubleshooting, documentation, reporting and communications, while reviewing, understanding and validating outputs and complying with Regional privacy, security, records management and acceptable-use requirements.
• Excellent interpersonal communication, time management, project management and troubleshooting skills, with the ability to resolve problems in a complex IT infrastructure
• The ability to work independently and collaboratively while managing multiple operational and project priorities
• A valid Class 'G' Driver's License and the use of a vehicle
• A demonstrated contribution to a workplace that values fairness and inclusion

Please note that the incumbent must be available to provide after-hours support by participating in a rotating standby schedule.

CUPE 1764 Salary Grade 7

This position is with Salary Grade 7 and will be paid at the following hourly rates:

- Start: $48.53 - Six Month: $51.22 - Job: $53.92

Conditions of Employment

All applicants are expected to comply with the Region of Durham's Code of Ethics and Code of Conduct Policies throughout the recruitment process. Proof of education, qualifications and any other job bona fide requirements will be required prior to start date.

The Region of Durham is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity and you require accommodation, or if this information is required in an accessible format, please contact us at: [e-mail] and a Recruiter will provide appropriate assistance pursuant to the Region's Accommodation and Accessibility policies. Follow us on social media @RegionofDurham.

The Region of Durham may utilize artificial intelligence to assist in the preliminary assessment of applicant qualifications and submitted materials. These tools are used for the purpose of supporting and enhancing an evaluation by a human decision-maker and any information provided by AI to a human decision-maker is not determinative. Final decisions are made solely by authorized human decision-makers.