Technology Site Specialist

Fortescue Metals Group; Southwestern Ontario; On-site; CAD 73,000 - 93,000; Full time

Job summary

A leading mining and technology firm is seeking a Technology Site Specialist to provide ongoing technology support across its exploration sites. This role demands a minimum of 3 years of IT operational experience and proficiency in Ubiquiti Technologies. The successful candidate will work autonomously, ensuring reliability of critical technology and managing a variety of queries. The position offers a fixed-term contract. Join a firm committed to inclusivity and innovation.

Qualifications

• Minimum 3 years of IT operational experience.
• Skills with Ubiquiti Technologies and Satellite back haul solutions.
• Strong time management & organisational skills.

Responsibilities

• Ensure reliability and availability of critical technology-based hardware.
• Manage Technology queries across the Pilbara Exploration operations.
• Provide on-call after-hours support for critical communications infrastructure.

Skills

IT operational experience

Ubiquiti Technologies

Strong time management

Problem management skills

Education

Tertiary qualifications in Information Technology

Tools

ServiceNow

Orion

Job description

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Work Location: East and West Pilbara (All Exploration sites), Western Australia.

Roster: 8D/6R, ex Perth.

Reporting to the Village Technology Superintendent, the Technology Site Specialist will be responsible for ongoing Technology support of the Fortescue Exploration sites across the East and West Pilbara. The expectation for this role is to ensure reliability and availability of critical technology-based hardware and communication platforms that service Fortescue’s Exploration sites (fixed and remote camps).

The role is based on a 14-month fixed term contract period to cover for leave requirements.

Key Responsibilities

• Work very autonomously and be accountable for site Technology, this includes Desktop, Servers, Networking, Printers, UHF, Starlink and Software queries
• Manage all aspects of Technology queries across the Pilbara Exploration operations from a varied customer base
• Adherence to safety management systems and risk identification methodologies
• Log all issues in the ITSM toolset (Service Now) and liaise and communicate IT related work to the business representative of the designated site.
• Create, develop and update support documentation for the site (Orion), raise issues or suggestions for improvements to support documentation where possible with peers or other IT teams across Fortescue.
• Act as an escalation point amongst peers, providing peer support and guidance where possible, coordinate work at site when delegated by other FIT teams.
• Work with the Remote Camp Services team with the relocation of comms equipment for caravan camps and new office installations, which includes setting up comms racks and installing required communications switches, Wi-Fi AP’s and backhaul Satellite links
• Provide on-call after-hours support as required for critical communications infrastructure

Qualifications and Experience

• Minimum 3 years of IT operational experience, covering standard office applications, operating systems and networking.
• Skills with Ubiquiti Technologies and Satellite back haul solutions.
• Familiarity with ServiceNow, Orion, and Communication Networks (including UHF and LEO Satellite services).
• Proven track record in providing support to a diverse and busy environment.
• Tertiary qualifications in Information Technology, or related experience.
• Certification in ITIL, Microsoft, Customer Service Certification (highly desirable).
• Strong time management & organisational skills, able to prioritise & multitask, be proactive and work autonomously.
• Proven IT change management, incident and problem management skills.
• Working at Heights, and First Aid training (desirable).

About Us

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

Our Commitment

Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

Fortescue is an equal opportunities employer and encourages applications from all qualified candidates.