Technology Product Specialist

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Technology Product Specialist

Apply locations: Fort McMurray, AB, CA

Time type: Full time

Posted on: Posted Yesterday

Time left to apply: End Date: May 19, 2025 (30 days left to apply)

Job requisition id: R-2025-1818

Company:

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you ready to revolutionize the mining industry with cutting-edge technology?

At Finning, we are dedicated to investing in our employees and offering cutting-edge training to ensure they stay at the forefront of mining technology. This is an exciting opportunity to embrace a new career path in the rapidly evolving mining world. You will be part of an innovative team that values sustainability, environmental responsibility, and community involvement.

Join us and make a significant impact in the world of mining technology!

Job Description:

• Work closely with customers, advising other technical experts, and making key decisions to optimize the use of CAT technologies at their mining sites. Ensure customers get the full value from our cutting-edge technologies.
• Assist in the implementation of software updates and hardware upgrades at customer operations to ensure they are always equipped with the latest advancements.
• Support the calibration and commissioning of new and existing equipment, ensuring it performs at its best.
• Identify and troubleshoot product issues, taking appropriate actions to repair and resolve issues in a cost-effective manner to minimize customer downtime.
• Create new and review existing documentation, providing expert feedback on internal and customer-created procedures. Contribute to process improvements.
• Responsible for the configuration management of Fleet, Terrain, Site Awareness, and DSS systems.
• Support customer operational, mine planning, and maintenance teams, ensuring seamless integration and smooth operations.
• Investigate and report product failure trends and serviceability issues to ensure continuous improvement.
• Provide product and process cross-training to team members, contributing to a knowledgeable and skilled team.

Qualifications:

• Good understanding of best practices for mine equipment dispatching and familiarity with major fleet management systems including MineStar, Wenco, and Modular.
• Minimum of 2 years of field experience in a technical role is preferred.
• Experience in mining operations or heavy civil construction will be an asset.
• Knowledge or experience in mine planning will be beneficial.
• GPS/GNSS Systems and Networking: Familiarity with GPS/GNSS systems and computer networking is a plus.
• Post-secondary education in fields such as Mining Engineering, Mechanical Engineering, Civil Engineering is considered an asset.

Note:

• This position is based out of our Syncrude field office in Fort McMurray.
• Permanent, full-time role.
• 14x14 rotational shift.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Employee Share Purchase program with matching contributions.
• RRSP and TFSA options through Sunlife.
• Paid vacation with an increasing allowance based on years of service.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.

Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada.

OUR DIVISIONS

• Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT.
• Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut.
• Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia.
• Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland.
• Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America.
• OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.