Technology Operations Specialist

Pitt Meadows Plumbing & Mechanical Systems Ltd.; Maple Ridge; On-site; CAD 60,000 - 76,000; Full time

Job summary

Pitt Meadows Plumbing & Mechanical Systems Ltd. is seeking a Technology Operations Specialist to support their technology infrastructure in Maple Ridge. The role offers growth opportunities, with responsibilities including helpdesk support, asset management, and maintaining IT processes. Ideal candidates are team players with strong problem-solving skills and a passion for technology, looking to thrive in a collaborative environment.

Benefits

Competitive compensation package

Employer-paid Extended Health & Dental benefits

Long-term disability insurance

Opportunities for continuous education

Employee referral incentives

Qualifications

• 3+ years of experience in an IT support or administrative role.
• Experience supporting users in an office or construction environment is an asset.
• Fluent in English and legally entitled to work in Canada.

Responsibilities

• Provide Tier 1 helpdesk support for all IT-related issues.
• Manage employee technology onboarding and offboarding in coordination with HR.
• Conduct job site visits as needed to address IT issues on location.

Skills

Communication

Customer Service

Problem Solving

Organizational Skills

Attention to Detail

Education

Post-secondary education in Information Technology or Computer Science

Tools

Office 365 Administration

Networking Configuration

Mobile Device Management

Job description

Pitt Meadows Plumbing and Mechanical Systemshas been a leader in the industry for over 40 years. We specialize in prefabrication, modular systems, and theinstallation of large-scale residential, commercial, institutional, educational, and medical design-build plumbing and mechanical projects.

We are currently looking for a Technology Operations Specialist to join our team at our main office in Maple Ridge.

As a Technology Operations Specialist, you will play a critical support role within our Technology Department, reporting directly to the IT Services Manager. Your work will ensure our technology infrastructure operates efficiently, securely, and reliably across all departments and job sites. This is a hands-on, collaborative role with plenty of growth potential for someone passionate about technology and eager to learn.

At PMP, we believe in long-term success built on a foundation of technical expertise, collaborative relationships, and strong leadership and social skills. If you are looking for a great company to build your career with, with tons of growth opportunities, that thrives on innovative design and cutting-edge technology, then PMP is for you!

We offer:

• A competitive compensation package
• Employer-paid Extended Health & Dental benefits package
• Long-term disability insurance
• Employee & family assistance program
• Group RRSP program
• Opportunities for continuous education
• Monetary incentive for employee referrals
• Employee referral incentives
• Respectful work environment
• Opportunities for ongoing technical training and personal development.
• A culture rooted in care, innovation, trust, and excellence.
  
  

Key Responsibilities

• Maintain accurate and up-to-date tracking of all technology assets.
• Coordinate purchasing records and asset documentation with Accounting.
• Manage employee technology onboarding and offboarding in coordination with HR.
• Provide Tier 1 helpdesk support for all IT-related issues.
• Troubleshoot and support a range of tech, including computers, networks, mobile devices, and peripherals.
• Support Microsoft 365 tools and user administration.
• Maintain spare inventory for rapid response solutions.
• Conduct job site visits as needed to address IT issues on location.
• Assist with the development of training materials for software used internally.
• Contribute to ongoing process improvements within the IT Department.
• Perform other related duties as assigned.

Skills & Requirements

• Strong verbal and written communication skills.
• Proactive and customer-service oriented.
• Ability to work under pressure in a dynamic, fast-paced environment.
• Self-directed learner with a passion for technology.

• Team player (able to maintain good working relationships with other personnel, including PMP employees, contractors, sub-trades, and others).

• Strong interpersonal skills
• Able to multitask and prioritize.
• Detail-oriented.
• Extremely Organized.
• Pro-active and reliable
• Able to self-manage continuous learning and skill development
• Proficient with modern technologies
• Strong work ethic
• Deadline-driven
• Must be approachable
• Must have strong problem-solving skills
• Fluent in English.
• Must be legally entitled to work in Canada.

Education & Experience

• 3+ years of experience in an IT support or administrative role.
• Post-secondary education in Information Technology, Computer Science, or a related field preferred.
• Experience supporting users in an office or construction environment is an asset.

• Proficient in Office 365 Administration.
• Experience with networking and firewall configuration (UniFi experience is a plus).
• Interest or experience in programming is an asset.
• Troubleshooting desktop and mobile tech.
• Mobile device management (iOS).

Work Conditions

• This is a full-time position.
• Overtime as required.

• Office-based in Maple Ridge with flexibility for field support.
• Walking through uneven grounds on construction sites whenever required.
• Navigating around obstacles on construction sites whenever required.

Who are you?

• A collaborative team player who values shared success.
• A self-starter who takes pride in doing things right the first time.
• A curious learner with a strong sense of accountability.
• Someone who wants to grow in a challenging, supportive environment.

Why PMP?

• We Care for Our People

• We Innovate Continuously
• We Are Passionate About Our Work

• We Know Our Stuff

• We Say, We Mean, We Do
• We Are Passionate About Our Work

Compensation: $60,000 – $76,000/year + 5% RRSP + 100% Employer-paid Extended Health & Dental + Life Insurance + LTD.

Application:Submit your resume, references, desired wage and let us know why you would like to join our team.

To know more about us, please visit our websitehttps://www.pittmeadows.net/
Check us out on LinkedInhttps://www.linkedin.com/company/pitt-meadows-plumbing/
See our employee reviews on Indeedhttps://ca.indeed.com/cmp/Pitt-Meadows-Plumbing-&-Mechanical-Systems/reviews