Technology Operations Lead

McKesson’s Corporate; Mississauga; Hybrid; CAD 174,000 - 232,000; Full time

Job summary

McKesson Technology is seeking a highly motivated Technology Operations Leader to oversee operational excellence across the Enterprise Applications portfolio. This role drives stability, reliability, and governance, building processes from the ground up and delivering measurable improvements.

You will partner with cross-functional teams, implement RCA tracking, reduce incidents, establish KPIs, and lead readiness for major releases.

Qualifications

• Bachelor's degree in IT/Engineering/Business or related field.
• 10+ years of progressive leadership experience managing large-scale technology operations, application support, or service delivery organizations.
• Demonstrated success building and scaling operational processes, governance models, and performance management frameworks.
• Strong analytical, communication, stakeholder management, and leadership skills.
• Self-starter with a bias for action and strong execution focus.

Responsibilities

• Lead operational management and continuous improvement initiatives across a large Enterprise Applications portfolio.
• Establish and mature operational processes, governance frameworks, performance metrics, and service management disciplines.
• Partner with ITOGR to develop and implement standardized processes for incident review, RCA, corrective action tracking, and problem management across EA.
• Analyze incident trends and operational data to identify systemic issues and drive lasting solutions for EA.
• Partner with application, engineering, infrastructure, and business teams to improve service reliability and operational performance.
• Drive measurable reductions in P1 and P2 incidents, MTTR, and unplanned downtime.
• Establish executive-level operational reporting, dashboards, KPIs, and review cadences.
• Lead operational readiness and support strategies for application implementations, upgrades, and major releases.
• Foster a culture of accountability, operational excellence, and continuous improvement.
• Strengthen the observability posture across the EA landscape.

Skills

Leadership

Operational excellence

Analytical thinking

Stakeholder management

Communication

Self-starter

Execution focus

Education

Bachelor's degree in IT/Engineering/Business

Tools

ITSM

Incident management

Problem management

Change management

DevOps

SDLC

Agile

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

McKesson Technology is seeking a highly motivated and results-driven Technology Operations Leader to oversee operational excellence across the Enterprise Applications portfolio. This role is responsible for driving stability, reliability, continuous improvement, and operational governance across critical business applications. The ideal candidate is a self-starter with a proven track record of building operational processes from the ground up, identifying systemic issues, and rapidly implementing sustainable solutions that improve service quality and business outcomes.

Key Responsibilities

• Lead operational management and continuous improvement initiatives across a large Enterprise Applications portfolio.
• Establish and mature operational processes, governance frameworks, performance metrics, and service management disciplines.
• Partner with ITOGR to develop and implement standardized processes for incident review, Root Cause Analysis (RCA), corrective action tracking, and problem management across EA
• Analyze incident trends and operational data to identify systemic issues and drive lasting solutions for EA
• Partner with application, engineering, infrastructure, and business teams to improve service reliability and operational performance.
• Drive measurable reductions in P1 and P2 incidents, Mean Time to Resolution (MTTR), and unplanned downtime.
• Establish executive-level operational reporting, dashboards, KPIs, and review cadences.
• Lead operational readiness and support strategies for application implementations, upgrades, and major releases.
• Foster a culture of accountability, operational excellence, and continuous improvement.
• Strengthen the observability (monitoring) posture across the EA landscape.

Required Qualifications

• Bachelor's degree in Information Technology, Engineering, Business, or related field.
• 10+ years of progressive leadership experience managing large-scale technology operations, application support, or service delivery organizations.
• Demonstrated success building and scaling operational processes, governance models, and performance management frameworks.
• Proven ability to assess operational gaps, solve complex problems quickly, and implement repeatable solutions.
• Strong analytical, communication, stakeholder management, and leadership skills.
• Self-starter with a bias for action and strong execution focus.

Preferred Qualifications

• MBA and/or Lean Six Sigma Black Belt certification.
• Experience overseeing complex enterprise application portfolios within large multinational organizations.
• Strong knowledge of Lean principles, process improvement methodologies, and operational excellence frameworks.
• Experience leading software development organizations or managing Software Development Lifecycle (SDLC) processes.
• Experience with ITSM, incident management, problem management, change management, and service reliability disciplines.
• Familiarity with modern application delivery, DevOps, Agile, and enterprise service management practices.

Our Base Pay Range for this position $122,100 - $162,800

If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category.

For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities.