Technology Operations Coordinator

Vista Equity Partners Management, LLC; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions company seeks a detail-oriented coordinator to manage projects and support operational initiatives. The ideal candidate will support both large and small projects, ensuring visibility and follow-through using tools like Jira and Confluence. This role involves coordinating events, maintaining calendars, and ensuring quality documentation. Strong organizational skills and experience in fast-paced environments are required.

Qualifications

• Highly organized and detail-obsessed.
• Experience supporting high-performing technology or operations teams.
• Ability to maintain momentum without sacrificing quality.

Responsibilities

• Support large and small initiatives from kickoff through delivery.
• Document and track work in Confluence and Jira.
• Coordinate recurring org-wide events.

Skills

Project management

Jira

Confluence

Detail-oriented

Job description

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

You're a highly organized, detail-obsessed coordinator who thrives on keeping complex projects and teams on track. You’re just as comfortable driving follow-ups as you are creating polished presentations or designing systems for improvement. You anticipate blockers before they become problems and love creating order.

You’ve likely supported fast-paced, high-performing technology or operations teams before—and you know how to maintain momentum without sacrificing quality.

WHAT YOU'LL DO:

Project & Task Management

• Support large and small initiatives from kickoff through delivery
• Break work into clear, actionable deliverables with owners and deadlines
• Document and track work in Confluence and Jira, ensuring visibility and follow-through
• Proactively escalate blockers and ensure timely updates

Strategic & Operational Project Support

• Project manage deliverables for the Staff Engineer, including Jira epics and stories
• Own data quality and hygiene for the Support Engineering Jira board, ensuring key stakeholders are complying with data entry requirements

Team Coordination & Operational Cadence

• Coordinate recurring org-wide events like Tech Town Halls, Quarterly Planning, and functional reviews
• Maintain the master Technology operations calendar
• Coordinate prep for events such as Functional Reviews, Board meetings, and Town Halls
• Ensure timelines and responsibilities are clear, and materials are professional and accurate
• Ensure documentation, presentations, and reports are complete, consistent, and accurate
• Create templates and checklists for repeatable processes and help drive way of working improvements
• Identify when work is stalled and take initiative to move it forward
• Clarify ambiguity, surface dependencies, and follow up through resolution
• Maintain a personal backlog of follow-ups, process improvements, and low-lift task